Hospital Services Coordinator I

JOB SUMMARY:Under the general direction of the Director of Hospital Services, the Hospital Services Coordinator (HSC) I serves  as a liaison between the organization and partner hospitals to develop a donation infrastructure, create donation awareness, marketing, visibility, and relationship building. The HSC I will ensure compliance of policies, regulations, and hospital agreements.

WORK SCHEDULE: The Hospital Service Coordinator I is a full-time position.  Normal office hours are 8 a.m. to 5 p.m., Monday through Friday.  The employee may occasionally have to work evenings or weekends as needed.

 KEY FUNCTIONS AND DUTIES:

• Perform hospital rounds to meet unit leads on donation cases.
• Referral and donor review and feedback, both face-to-face and via email as appropriate.
• Variance documentation and follow-up as appropriate.
• Constructive follow-up on physician-related variances under direction or with assistance from preceptor/mentor.
• Lead donor debriefing and follow-up for continuous improvement.
• Data reporting to hospitals for continuous improvement
• Study and implement process improvement opportunities by way of data collection and analysis. 
• Conduct 1-hour organ, tissue, and eye in-services, non-clinical related Best Practice lectures, and unit-specific in-services.
• Communicate regularly with hospital liaisons and leadership.
• Initiate access requests & maintain hospital access (badge/EMR) for employees.
• Assist with planning and implementation of donation awareness programs/events, including donor memorials.
• Assist performance improvement committees or hospital champions with hospital donation campaigns.
• Understand, maintain, and facilitate the implementation of assigned hospital agreements, profiles, and plans per policy and procedure.
• Attend and participate in all required departmental and organizational meetings.
• Participate in Human Centered Design and/or problem solving process improvement activities.
• Document interactions timely and accurately within the OPO’s database.

Qualifications

REQUIREMENTS:

• Minimum of 1 to 2 years prior relevant work experience.
• 4-year degree in marketing, nursing, life science, public relations, journalism, education or related fieldspreferred.
• Ability to perform operational planning and focused strategy development to achieve organizational objectives.
• Strong communication (written and verbal), interpersonal, and conflict resolution skills; must be able to function well under potentially stressful circumstances due to the nature of the interactions required.
• Working knowledge of or ability to learn basic computer skills and electronic medical records.
• Experience with and ability to learn and apply problem-solving tools/methodologies. 
• Valid driver license and proof of insurability for auto insurance, as some travel is required on a moderate to frequent basis (by personal or company vehicle, and/or commercial aircraft).
• Physical requirements include ability to lift at least 50lbs.