Customer Service Officer

Position:

Job Description:

Principal Accountabilities
● Responsible for working on quotes for small to medium customers.
● Review, understand, and verify all data is complete on the Strategic Quote Coversheet (SQCS). Preparation and data entry of customer quotes into Arrow's IQ and Sales Desktop system. Download customer quote information from 3rd party software tools, and format and prepare data for entry into Arrow IQ quote tool which may require intermediate Excel skills. 
● Identify and correct any NEDA assignment discrepancies in the IQ tool. Initial scrubbing of part numbers for accuracy using Part Search and Component Quest tools. 
● Accurately PMView and communicate the quote strategy set by the SMR into the Basic Quote Cover Sheet. Monitor and action the Unassigned Quote Queue.
● Upon completion of Markup, down load quote from Arrow IQ system back into the requested format. Verify data and prepare quote for return to customer.

Job Complexity
● Has developed knowledge and skills through formal training or considerable work experience
● Entry level often for those with work experience in the skill area
● Works within established procedures with a moderate degree of supervision
● Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Experience / Education
Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.

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