Scheduler 

Home Instead is a leading provider of high-quality, relationship-led care for older people, supporting them to live independently in the comfort of their own homes. 

With a strong focus on companionship and person-centred support, we offer minimum one-hour visits, allowing time to truly get to know our clients and provide unhurried, meaningful care. Our award-winning training ensures our Care Professionals are equipped with the skills and confidence to deliver exceptional support. We are proud of our outstanding reputation and take great care in matching our Care Professionals with clients based on shared interests and personalities, helping to build genuine relationships and trust. This approach enables us to deliver truly personalised care that enhances the quality of life for those we support.

The Role  

• Understand and build effective and efficient schedules around our clients and Care Professionals.  

• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.  

• Be responsive to changes in the schedule and liaise with relevant team members.  

• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.  

• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.   

• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.  

• Work with the recruitment team to ensure sufficient current and future staffing levels are met.  

• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.  

• Add and maintain all client and Care Professional information onto to the electronic scheduling system.  

• Confirm visits, checking rate card, travel and expenses ready for invoicing and payroll.  

• Carry out any other duties deemed necessary for the successful operation of the business.  

• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.  

About you 

We are looking for a full-time Scheduler to join our team based at our Oakham office. 

This is an office-based role, working essentially Monday to Friday, with core hours of 9:00am to 5:00pm. Flexibility for occasional weekend and evening on-call work by prior arrangement will be necessary. 

As a Scheduler, you will play a key role in coordinating and managing schedules to ensure the smooth running of our operations. You will be part of our on-call rota, which operates on a 1 week in 5 basis. 

We are looking for someone who is: 

• Organised and able to prioritise tasks effectively 

• Confident communicating with clients and colleagues 

• Calm under pressure and able to solve problems quickly 

• Confident with computer systems and able to learn new software. 

• A reliable team player with excellent attention to detail 

Essential Criteria  

• Experience of working in a scheduling role within a home care or other relevant environment. 

• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.   

• Highly resilient and positive with excellent communications skills.  

• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.  

• Team player with strong interpersonal skills with the ability to build rapport quickly.  

• Excellent attention to detail with the ability to multi-task.  

• Logical and analytical with the ability to work on own initiative and meet deadlines.  

If you're looking for a varied role in a supportive team and enjoy working in a fast-paced environment, we'd love to hear from you.