Hiring Sr. Technical Support Analyst with Pega

Job Title: Sr. Technical Support Analyst with Pega

Location: Toronto, ON - Hybrid (4 Days WFO)

Duration: 06-12 Months

Hourly Pay Rate: 53 CAD 

Job Description:

Join the BRAID Application Support team within the RBC Wealth Management Technology and Solutions group. This role involves providing world-class user support to a wide variety of RBC employees, resolving issues with high customer satisfaction, and managing multiple teams and tasks efficiently.

Required Skills & Qualifications

• Experience with Pega platform and Pega-based applications.
• Experience with architecture/process workflow analysis and design.
• Excellent interpersonal and communication skills (verbal and written).
• Basic knowledge and troubleshooting of SQL, Unix, Job Scheduling, etc.
• Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace, and PagerDuty.
• Flexibility to be part of a rotational on-call support model.

Preferred Skills & Qualifications

• Additional experience with application support and analysis.
• Proficiency in writing SQL queries and generating reports.
• Strong organizational skills to manage ongoing issues.

Day-to-Day Responsibilities

• Provide user support and resolve issues in a timely manner.
• Perform system health checks, monitoring, alerting, and corresponding actions as required.
• Lead investigations and analysis of application operational failures through to resolution.
• Analyze system monitoring dashboards and logging systems to identify potential issues.
• Ensure the production and maintenance of high-quality support documents and processes.
• Establish healthy working relationships across various IT partners and platforms.

For immediate consideration please click APPLY to begin the screening process with Alex.