Sales Enablement & Training Specialist (SDR – BPO/Call Center)

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Job Title
Sales Enablement & Training Specialist (SDR – BPO/Call Center)

Location
Remote

Time Zone
US Time Zones (EST–PST)

Role Overview

We are seeking a LeadSales Enablement & Training Specialist to own theonboarding, training, and ongoing development ofSales Development Representatives (SDRs) within a BPO/call center environment. This role is responsible for building structured training programs, managing and coachingSDR teams, and ensuring operational excellence acrosssales enablement processes. The ideal candidate has hands-on experience insales leadership, understands outboundsales motions, and is highly operational, tech-savvy, and process-driven.

Key Responsibilities

• Lead theonboarding and training of all newSDR hires in a BPO/call centersales environment

• Design, develop, and continuously improvesalestraining and enablement programs, includingonboarding, product knowledge,sales methodology, and performance improvement modules

• Create structured work modules and training content within an LMS platform

• Manage, coach, and mentor SDRs and teamleads to drive performance, quality, and consistency

• Build, manage, and maintain lead lists in collaboration withsales and operations teams

• Ensure SDRs are trained on lead management, outreach sequencing, andCRM best practices

• Partner withsales leadership to align training programs with performance goals and KPIs

• Implement and optimize operational processes, workflows, andsales enablement automations

• MonitorSDR performance metrics and provide targeted coaching and retraining as needed

• Serve as a subject matter expert onsales development best practices within a BPO environment

Required Qualifications

• Prior experience in asales management, supervisor, or team lead role within a BPO,call center, or high-volumesales environment

• Proven experience training, coaching, and managingSDR or insidesales teams

• Strong understanding ofsales development roles, outbound prospecting, and lead management

• Demonstrated ability to create structured training programs, work modules, and enablement content

• Operationally strong with the ability to design, follow, and enforce repeatable processes

• High level of technical proficiency and comfort working with LMS platforms, CRMs, andsales tools

• Non-negotiable: Must have prior experience working in a fully remote environment, be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies. Candidates without this experience will not be considered.

Preferred Qualifications

• Experience building or scalingSDR training programs from the ground up

• Familiarity withsales enablement frameworks and methodologies (e.g., outbound cadences, qualification frameworks)

• Experience implementing or optimizingsales automations and workflows

• Background in BPO operations or outsourcedsales teams

• Exposure to performance management, quality assurance, orcall coaching programs

Tools & Technology

• Learning Management Systems (LMS)

• CRM platforms (e.g.,Salesforce,HubSpot, or similar)

• Sales engagement and dialer tools

• Lead sourcing and list management tools

• Remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar)

• Automation and workflow tools forsales operations and enablement

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