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Remote E-commerce Support Agent (AI Tools)

Shopify

E-Commerce

Machine Learning

Sales

Customer Support

$1.7K – $2.2K per month

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Remote E-commerce Support Agent (AI Tools)

$1.7K – $2.2K per month

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RemoteE-commerceSupport Agent (AI Tools)

Location: Remote
Time Zone: US Time Zones (EST–PST)

Role Overview

We are hiring a RemoteE-commerceSupport Agent tosupport customers across onlinesales channels while leveragingAI tools to improve efficiency and consistency. This role is ideal for someone comfortable handling high volumes of customer inquiries in a fast-pacede-commerce environment.

Key Responsibilities

Respond to customer inquiries related to orders, returns, refunds, and shipping
UseAI tools to assist with response drafting andticket categorization
Manage high-volumesupport queues acrossemail and chat
Ensure accurate and empathetic customer communication
Update customer and order records withinsupport ande-commerce systems
Identify recurring issues and flag trends to the broader team

Required Qualifications

Previous experience supporting customers in ane-commerce environment
Practical experience usingAI tools to assist with written customer communication
Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
Strong multitasking and prioritization skills
Comfort working withhigh ticket volumes and repetitive workflows