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Customer Support Specialist – AI Assisted

E-Commerce

Machine Learning

Sales

Customer Support

$1.7K – $2.2K per month

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Customer Support Specialist – AI Assisted

$1.7K – $2.2K per month

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title:Customer Support Specialist –AI Assisted

Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)

Role Overview

We are seeking aCustomer Support Specialist to deliver high-qualitycustomer support usingAI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leveragesAI to streamline workflows while maintaining a human, customer-first approach.

Key Responsibilities

Provide timely and professionalcustomer support viaemail, chat, and ticketing systems
UseAI-assisted tools to draft, summarize, and optimize customer responses
Resolve order, product, and account-related inquiries efficiently
Escalate complex issues and collaborate with internal teams as needed
Maintain accuratesupport records andticket documentation
Followsupport workflows, SLAs, and quality standards
Contribute to improvingAI prompts, macros, andsupport processes

Required Qualifications

Hands-on experience incustomer support or customer service roles
Experience usingAI tools to assist with customer communication or workflow efficiency
Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
Strong written communication skills and attention to detail
Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)