Vehicle Repair Assessor (Remote) - Philippines

Assure Scratch & Dent are seeking an experienced Vehicle Repair Assessor to join their growing team. This is a full-time remote position based in the Philippines, supporting their Australian operations.

You will assess customer-submitted vehicle photos and videos, determine repair eligibility, prepare accurate repair quotes, and allocate repairs to our mobile repair technicians.

This role requires real-world panel beating or automotive repair experience and a strong understanding of cosmetic vehicle repairs.

• Minimum 3 years' experience as a Panel Beater, Estimator, Vehicle Damage Assessor or similar automotive repair role.
• Strong knowledge of modern vehicle construction and repair techniques.
• Excellent understanding of cosmetic SMART repairs.
• Ability to determine what repairs can safely and effectively be completed by a mobile repair van.
• Ability to identify repairs that require workshop facilities or replacement parts.
• Experience preparing repair estimates and quotations.
• High attention to detail.
• Excellent written English.
• Strong computer skills.
• Ability to work independently in a remote environment.

Responsibilities

• Assess vehicle damage from photos and videos submitted by customers.

• Identify repair methods suitable for mobile cosmetic repair.
• Determine when damage requires a traditional body shop rather than a mobile repair.
• Prepare accurate repair quotations using company pricing guidelines.
• Estimate labour times and material requirements.
• Assess scratches, dents, paint damage, bumper repairs, alloy wheels, mirrors and other cosmetic repairs.
• Identify pre-existing damage and multiple repair areas.
• Escalate complex repairs where required.
• Liaise with customer service, sales and scheduling teams.
• Maintain fast turnaround times while ensuring assessment accuracy.
• Keep detailed assessment notes within the CRM.

Highly Regarded

• Experience with cosmetic/mobile repair businesses.
• Knowledge of Australian vehicle repair standards.
• Experience working with Australian customers.