Customer Service Manager

Hightower Construction, a well-established full-service general contracting firm with over 60 years of experience, is seeking a dedicated and skilled Customer Service Manager to join our team in North Charleston, South Carolina. Known for our exceptional commitment to quality, safety, and long-term client relationships, Hightower Construction specializes in complex commercial, industrial, and government construction projects, including industrial facilities, public infrastructure, and historic restorations. Our reputation for consistently delivering projects on time and within budget makes us a trusted leader in the construction industry throughout South Carolina. As a Customer Service Manager at Hightower Construction, you will play a pivotal role in ensuring outstanding client satisfaction by managing customer service operations, addressing client concerns promptly and professionally, and fostering strong, lasting relationships. This position requires a proactive individual who can work collaboratively with internal teams and clients to maintain high standards of service excellence while supporting the overall business objectives. If you are passionate about construction and committed to delivering exceptional customer experiences in a dynamic, fast-paced environment, Hightower Construction offers a rewarding opportunity where your efforts will directly contribute to our ongoing success and growth.

Responsibilities

• Manage and oversee all customer service activities to ensure high levels of client satisfaction.
• Serve as the primary point of contact for clients regarding project updates, inquiries, and issue resolution.
• Coordinate with project managers, field teams, and other departments to address customer needs and concerns promptly.
• Develop and implement customer service policies and procedures aligned with company standards.
• Monitor customer feedback and conduct regular surveys to identify areas for improvement.
• Train, mentor, and supervise customer service staff to maintain consistent service quality.
• Prepare reports on customer service performance metrics and present findings to senior management.
• Collaborate with the sales and marketing teams to enhance client engagement strategies.

• Bachelor’s degree in Business Administration, Construction Management, or a related field preferred.
• Minimum of 5 years’ experience in customer service management, preferably within the construction industry.
• Strong knowledge of construction project workflows and terminology.
• Excellent communication, interpersonal, and conflict resolution skills.
• Demonstrated ability to lead and motivate a customer service team.
• Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
• Highly organized with strong problem-solving abilities and attention to detail.
• Ability to work collaboratively in a fast-paced, deadline-driven environment.
• Commitment to upholding the company’s values of quality, safety, and client satisfaction.

• Fully Remote Work Environment
• Competitive Weekly or Bi-Weekly Compensation
• Paid Training and Professional Development
• Flexible Work Schedule
• Health, Dental & Vision Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO) & Company Holidays
• Performance-Based Bonuses and Incentives
• Career Advancement Opportunities
• Company-Sponsored Equipment and Software