Referral Intake Coordinator

Referral Intake Coordinator

NOTE: This role is open to FILIPINO candidates only (Philippines)

Company: Helper Heroes - Virtual Assistant 

Job Description: Referral Intake/Scheduling Coordinator

Type: Virtual/Remote Support (Part-time to Full-time)

Start Date: Immediate

About Us

At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike.

Role Overview

Our agency is currently seeking to engage a qualified Intake / Scheduling Coordinator to support our home health operations. We are looking for a highly efficient, detail-oriented professional with strong experience in end-to-end intake coordination and home health workflow management. This role is critical to ensuring timely patient admission, accurate documentation, and efficient clinician scheduling.

Key Responsibilities

• Processing and entering referrals into Axxess EMR
• Scheduling clinicians appropriately based on discipline, availability, and payer requirements
• Obtaining and verifying home health insurance authorizations
• Reviewing and processing physician orders
• Faxing and following up on orders with physicians
• Uploading and maintaining documentation and orders in Axxess
• Managing intake workflow from referral through admission and scheduling
• Understanding Medicare home health guidelines, including OASIS requirements and compliance expectations
• Working efficiently in a fast-paced, high-volume environment with minimal supervision

Qualifications

• Highly organized and detail-oriented
• Experienced in home health intake or coordination roles
• Able to work independently with strong follow-through
• Comfortable managing multiple priorities simultaneously
• Familiar with Medicare Conditions of Participation and home health compliance workflows
• Strong in communication with clinicians, physicians, and internal staff

Why You’ll Love Working with Us

Competitive Base Pay: $6.50/hr with pay raise

Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible.

Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning.

Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.

Ready to Be a Hero?

If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply today and let’s make a difference together.