Admissions Counselor

Position Summary:

The Admissions Counselor is the first point of contact for individuals and families seeking care. This role guides callers from initial inquiry to admission, completespre-screens, verifiesinsurance benefits, and coordinates next steps with clinical, billing, and UR teams to ensure a clear, compassionate, and compliant intake process.

Responsibilities

• Respond to inquiries and provide clear information about programs and next steps.
• Schedule and completepre-admission screenings; document accurately in our CRM/EHR.
• Performinsurance benefit verifications and explain coverage in plain language.
• Coordinate admission logistics (appointments, documentation, handoffs) and track status.
• Partner with clinical andUtilization Review teams for initial authorizations and basic concurrent-review support.
• Maintain accurate records, protect confidentiality (HIPAA), and follow Ava policies and timelines.

Skills and Competencies

• Commitment to Ava Health’s values ofAgency, Service, and Purpose; MI-aligned, empathy-forward communication.
• Strong organization, follow-through, and attention to detail in a fast-moving environment.
• Ability to de-escalate, problem-solve, and keep clients informed “at their pace.”
• Comfort with phones and software (softphone, CRM/EHR, email, spreadsheets).

Qualifications

• Either:
  • Bachelor’s degree (Behavioral Science, Social Services, Healthcare, or related) —required;1+ year experience inadmissions/intake, call center, front desk, or healthcare admin —preferred,OR
  • In lieu of a bachelor’s degree:3+ yearsadmissions/intake experience —required.
• 1+ year working with individuals in aclinical or observational capacity —preferred.
• Experience withinsurance benefits/authorizations —preferred.
• Experience usingCRMs and EHRs —required.

Additional Requirements

• Commitment to ongoing professional development and compliance training.
• Occasional evening/weekend coverage as needed.