Healthcare Associate (Voice, Hybrid)

The Customer Service Associate provides exceptional customer service to the UST customers via inbound Call Center Operations.

Duties/Responsibilities:

• Receive and respond to inbound phone calls for customer assistance 
• Respond to outbound phone call requests 
• Document all calls in ticketing and tracking systems 
• Respond to customer inquiries and provide data to customers within a required time frame
• Act as liaison between claims department and providers
• Research customer claims in the primary payor systems
• Ensure highest level of customer service on every call
• Perform other duties as assigned or necessary 

Required Skills/Abilities

• High school degree required
• At least 1 year experience in Healthcare claims operations or Call Center environment 
• Knowledge of Medicare/ Medicare Advantage plans an advantage
• Maintain a full comprehensive understanding of the covered plan benefits 
• Excellent verbal and written communication skills. 
• Attention to detail and problem-solving skills 
• Basic understanding of MS Office applications, especially Word and Excel