System Administrator I

Essential JobStatements

Performs: software product installations, setup andconfiguring of new enterprisesystems, preventative maintenance on IT systems. 
 
Respondsto: system outages, malfunctions, and technical problems 

Enhances capabilities of assignedsystemsthrough.Routine upkeep, maintenance, and patching. 

Performs device definitions,setup and management of user accounts. Assist users with technical issues and provide guidance on system usage. 

Develop anddocuments system processes, procedures,hardware and software inventory. Maintainaccurate records of system configurations, changes, and maintenance activities. 

Collaborates with the vendor to support end users and resolve trouble tickets. 

Coordinate with application support teams  

Act as the primary onsite contact for clinical areas assigned forinitial troubleshooting and coordinatingadditional support from applications support teams. 

Proactively round in designated spaces multiple times a day, checking in with clinical and non-clinical stakeholders to ensure needs are met. 

Contribute to process improvement initiatives and understand processes to enhance system performance and user experience. 

Build relationships and collaborate with clinical informaticists, trainers, and other teams, necessary to provide comprehensive IT support for designated clinical areas. 

Patient Population:N/A

Employment Qualifications 

Required Education: Associate’s degree in information technology, Computer Science, or a related field; or a combination of experience and education 

Preferred Education: Bachelor’s degree in information technology, Computer Science, ora related field. 

Licensing/ Certification

Licensure/Certification Required: N/A

Licensure/Certification Preferred:CompTIA A+, CIIP or PARCACertificationsfor some areas of work 

Minimum Qualifications 

Years and Type of Required Experience:1+ year ofIT experience  

Other Knowledge, Skills and Abilities Required: Ability to provide excellent support and service to users. Collaborative attitude and ability to work effectively within a team environment. Meticulous approach to system maintenance and documentation.Basicproficiency in MS Office suite (Word, PowerPoint, Excel, Publisher, Visio, and Project), clinical systems and/or business systems and service desk software. 

Cultural Responsiveness: N/A 

Other Knowledge, Skills and Abilities Preferred: N/A 

Combination of education and experience in lieu of a degree.  

Working Conditions:Periods of high stress and fluctuating workloads may occur. General office environment. Requiredto car travel to off-site locations, occasionally in adverse weather conditions. May be exposed to limited hazardous substances or bodyfluids. *  May have periods of constant interruptions. Prolonged periods of working alone.  

* Individuals in this positionare required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. 

Physical Requirements 

Physical Demands:Lifting/ Carrying (0-50 lbs.), Lifting/ Carrying (50-100 lbs.),Push/ Pull (0-50 lbs.),Stoop, Kneel, Squat, Balance, Bending

Work Position: Sitting, Walking, Standing  

Additional Physical Requirements/ Hazards  

Additional Physical Requirements:Manual dexterity (eye/hand coordination),Perform shift work,Hear alarms/telephone/tape recorder,Reach above shoulder,Repetitive arm/hand movements,Finger Dexterity,Color Vision,Acuity – far,Acuity – near 

Hazards:Depth perception,Use of Latex Gloves,Exposure to moving mechanical parts,Exposure to dust/fumes,Exposure to potential electrical shock 

Mental/Sensory – Emotional  
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities,Noisy Environment,Able to adapt to frequent change

Compensation Range

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran