Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.  Join our award winning team!

2025:

• Stevie® Awards for Sales & Customer Service:Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service:Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

Director, Agentic Practices

Health Advocate

Remote

About the Role

Health Advocate is building the capability to deliver services through agentic AI — and this role leads that work. The Director of Agentic Practices is responsible for the full lifecycle of Health Advocate’s agentic application portfolio: what gets built, how it gets built, how it performs in production, and how it evolves as the technology and the business change.

This is an ownership role. The Director will lead the agentic development practice, maintain direct accountability for all current agentic applications, and own the roadmap for applications in development or under consideration. They will set the technical and operational standards the practice runs on, build the team that executes against them, and partner with Product, Operations, and Clinical leadership to ensure what gets built actually changes how we serve members and clients.

The right person has shipped agentic systems in production and is ready to own a portfolio, not just contribute to one.

What You’ll Own

The Agentic Application Portfolio

Direct accountability for all of Health Advocate’s agentic applications — current production systems and those in development or proposed. This includes performance, reliability, quality, and continuous improvement. You are the person responsible when something isn’t working and the person who leads what gets built next.

Partnership with Data & Analytics

Partner closely with the Data & Analytics organization to operationalize AI innovation. Work alongside Data Scientists to accelerate the transition from proof-of-concept and pilot models into secure, scalable, production-grade agentic applications. Establish repeatable engineering patterns, deployment processes, monitoring, governance, and operational support that enable AI solutions to move rapidly from experimentation to enterprise adoption.

Practice Standards and Development Methodology

Define how Health Advocate builds agentic systems: architectural patterns, tooling, evaluation frameworks, and deployment principles. Set the bar for what good looks like and make sure the team builds to it consistently.

The Development Team

Hire, develop, and lead engineers and practitioners who build production-grade agentic systems. Create a team culture oriented toward delivery, learning, and craft. Team will include both internal and contract resources.

Use Case Development and Prioritization

Partner with Operations, Product, and Clinical leadership to identify where agentic delivery creates meaningful value — for members navigating complex health situations, for clients who need measurable outcomes, and for internal teams responsible for both. Actively participate in use case development and prioritization.

Governance and Risk

Establish the guardrails that let the organization move decisively without taking on clinical, privacy, or compliance risk it hasn’t deliberately chosen. Health Advocate operates in a regulated environment; our agentic systems require thoughtful design around human oversight, data handling, and clinical boundaries.

Client and Commercial Relevance

Work with Sales and Account Management to translate the practice’s capabilities into something clients can see and measure. The goal is not a slide in a deck — it’s a capability that holds up in a sophisticated buyer conversation.

What We’re Looking For

Non-negotiable

• You have built agentic AI systems that are running in production. You can speak to what you built, what broke, what you’d do differently, and what it took to keep it running.
• You have the technical depth to set architectural direction and have a credible disagreement with a senior engineer. You don’t need to write all the code, but you need to understand the tradeoffs.
• You have experience owning a system or portfolio end-to-end — not just developing it, but being accountable for how it performs over time.
• You can move between technical and business conversations without losing either audience.

Strongly Preferred

• Experience in healthcare, healthcare technology, or another regulated industry where compliance and data sensitivity are constant design constraints.
• Familiarity with healthcare services delivery — benefits navigation, advocacy, EAP, or care coordination — and what members actually experience in those interactions.
• Hands-on experience with LLM orchestration, tool-use patterns, and multi-agent system design at the implementation level.
• Experience building or leading a small, high-output team, including hiring for roles that didn’t previously exist.

What Won’t Work Here

This role requires someone who builds and owns, not someone who advises on building. If your primary experience is consulting, strategy, or thought leadership without sustained operational accountability for production systems, this role is not the right fit.

What Success Looks Like

In the first 90 days: A clear assessment of the current application portfolio — what’s working, what isn’t, and what’s missing. A prioritized near-term roadmap. The foundation of a team.

Successful release of Health Advocate’s first agentic application to production — on time, performing to standard, and setting the delivery model the practice builds on going forward.

At 12 months: A shipped mobile application, built natively on agentic principles, in the hands of members by late 2026. A mature practice with defined standards, a high-performing team, and a development methodology that scales beyond any single application.

At 24 months:A normalized agentic development model that effectively delivers business solutions to drive efficiency, enhances our member and client experience, and expands our service offering.

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocatehttps://www.healthadvocate.com/site/

Facebookhttps://www.facebook.com/healthadvocateinc/

Videohttps://vimeo.com/386733264/eb447da080

Awards:

2025:

• Stevie® Awards for Sales & Customer Service:Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service:Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner

• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up

• Communicator Award of Distinction: October 2019 Broker News

• MarCom Awards: Gold, COVID Staycation Ideas brochure

• MarCom Awards: Platinum, 2021 Well-being Calendar

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)