Technical support Engineer (Remote)

About HackerRank

Accelerate the World's Innovation

Tech description:

Job description:

We are looking for:
3+ years of demonstrated experience in a customer-facing support role. Supporting and troubleshooting mission-critical software applications. Ideally, SaaS (software as a service)
Experience with Java, Python, Javascript, C++, or another general-purpose programming language.
Experience querying data sources with MySQL
Experience working with REST APIs
Self-starter with excellent customer-facing skills and excellent written and verbal communication. Experience addressing customer concerns and providing feedback
Customer-focused and empathetic, passionate about the customer experience.
Experience working collaboratively with team members in different geographic locations and time zones.

You will be working on:
Communicate with customers via email, chat, and phone to ensure effective use of HackerRank products
Research, investigate, and provide high-quality responses to technical inquiries and maintain an ongoing authoritative knowledge of diverse technologies.
Perform in-depth troubleshooting while understanding the customer’s skill level and communicating with them in the manner most appropriate
Take ownership of customer-reported issues and see them through to resolution.
Review and contribute to our internal knowledge base to help yourself and our customers stay educated on our product landscape
Work with your manager to surface problems to improve processes.