Tier 3, Engineer 5 - Network Solutions Engineer

Job Summary

Job Description

Responsibilities:

• Leading technical training programs for operations and engineering teams, fostering a culture of continuous learning and expertise sharing
• Overseeing the implementation of Universal Customer Premise Equipment in the inventory system, including meticulous IP and CLLI code management
• Orchestrating network service provisioning on the SDN platform, ensuring robust configurations for a suite of advanced networking services
• Providing escalated technical leadership and strategic direction during the Service Delivery process in collaboration with Customer Project Managers
• Supervising the testing and activation of new uCPE and Wireless Backup circuits, guaranteeing operational excellence in production environments
• Recommending and implementing innovative practices and procedures to enhance network operations and service delivery
• Developing comprehensive test and acceptance criteria for network elements, setting industry-leading standards for quality and reliability
• Leading in-depth troubleshooting efforts for complex IP networking and security issues, delivering solutions that drive customer satisfaction
• Collaborating with cross-functional teams to resolve systemic network problems, coordinating patches and upgrades to maintain service integrity
• Directing strategic initiatives to ensure alignment of new products and features with technical specifications and market needs
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit thebenefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relevant Work Experience