Guest Serv Clerk/PRN (6501)

Performs receptionist duties in ASU, PACU and waiting room areas. Greets and assists patients and visitors. Serves as liaison to patients' families and other visitors providing general information and assistance.

Essential Function

Provides customer service and receptionist support as well as other information to visitors and guests as needed and in accordance with established policies and procedures.

Responds to inquiries and communicates information in accordance with established policies and procedures. Provides room numbers to callers and visitors.

Interacts and communicates with hospital staff, patients, visitors and external representatives in a customer responsiveness and courteous manner in compliance with iRESPECT standards and promoting patient/customer satisfaction.

Makes routine and emergency announcements/notifications using intercom and paging system. Responds appropriately to emergency situations and notifies appropriate personnel.

Transports and distributes records, documents and materials to other information desk and/or areas.

Maintains confidentiality in matters relating to patient/family, department and hospital information. Adheres to established departmental and organizational policies (i.e. HIPAA, Confidentiality and Compliance Policies).

Remains knowledgeable of hospital guest services policies, procedures and operations.

Monitors the lobby area and waiting rooms. Maintains a clean, orderly, safe environment for patients, visitors and staff. Adheres to established department policies, procedures, objectives, compliance and quality improvement with consideration given to risk management, infection control and patient safety practices.

Performs data entry and typing as required; may be required to utilize computer system to input and retrieve data.

Completes required continuous training and education, including department specific requirements.

Provides coverage for relief and absences as required. Demonstrates flexibility to work nights, weekends and holidays to provide continuous coverage as required.

Orientates new guests and/or visitors on Surgery Waiting Room Guidelines.

*Ensures that established waiting room guidelines are followed

*Ensures that visitors’ privacy is protected.

Essential Function

Assists in providing support to families and visitors during patients’ stay in a surgical area.

*Makes coffee

*Handles incoming phone calls for guests

Assists in maintaining a clean and comfortable waiting environment for the visitors of the surgical waiting areas.

*Makes timely requests to housekeeping and other areas.

*Monitors refreshment area to ensure that it is cleaned on a regular basis

Monitors storage areas to ensure that items are stored properly and are cleaned.

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demand

N/A

Rarely

Occasionally

Frequently

Constantly

Weight

Standing

X

Walking

X

Sitting

X

Lifting

X

Carrying

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Feeling

X

Talking

X

Hearing

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Education

Education Level

Education Details

Required/ Preferred

High school graduate or equivalent clerical experience

Required

Experience

Experience Details

Required/ Preferred

Six (6) months of clerical experience, customer service or equivalent experience.

Required

and

Completion of a clerical or customer training program may be utilized in lieu of experience

Required

and

Previous experience dealing with sensitive issues and concerns required; healthcare experience

Preferred