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Head of Support

🌏 Worldwide

Management

HubSpot

SaaS

Customer Support

APPLY

Head of Support

from 🌏 Worldwide

Head of Support (Philippines, Remote)

About Guardhouse

Guardhouse is a global, cloud-based SaaS platform built for the security workforce industry. We support over 600 customers worldwide with workforce management, compliance, and operations software designed specifically for security companies.

With strong traction across Australia, the UK, and growing expansion into the United States, Guardhouse is entering its next phase of scale. We are building a high-performance global team to support this growth, with a focus on operational excellence and customer experience.

The Role

We are hiring a Head of Support (Philippines-based, remote) to lead and scale our global customer support function.

This role will start by managing an existing team of 4 support staff, working remotely based in the Philippines, and will be responsible for building the structure, processes, and team required to deliver high-quality 24/7 global support as the business scales.

This is a hands-on leadership role — you will be directly involved in support operations while also designing and implementing systems to improve efficiency, quality, and customer outcomes.

You will play a critical role in shaping how Guardhouse supports its customers globally.

Key Responsibilities

Team Leadership & Scaling