GSMR Group Sales Coordinator

Division/Department: Reservations

Reports To: Reservations Manager

Type of position: Non-Exempt / Hourly 

Employee Classification: Regular

Location: Bryson City, NC

Compensation: $16-19/hour + Commission

Job Summary:   Oversees Group Sales and serves as the company’s Group Sales Representative at regional group travel-oriented trade shows, networking, creating new relationship opportunities, presenting sales presentations, writing contracts, etc. 

Benefits Offered: The Great Smoky Mountains Railroad offers a comprehensive Medical/Rx, dental and vision package with company-funded H.S.A. (for qualified employees), Parental Leave, Life/AD&D Insurance, Long/Short Term Disability coverage, Tuition Reimbursement, Train passes, a 401K with company-match and a generous PTO plan. Southern Highlands Attraction pass and Pass Exchange program for complimentary admission to area attractions.

Essential Duties and Responsibilities:

• Maintain and build good relationships with tour directors, escorts, and group travel companies.
• Enter and maintain all group (20+ passengers) or car charter reservation requests in reservations system while assisting clients with questions regarding trips, travel plans, and other area attractions. .
• Enters deposits, final payments, and maintains passenger adjustments, cancellations, re-bookings, etc.
• Acts as the GSMR representative for the area to include, but not limited to, lodging and activities. 
• Provide Group Sales orders and details to the appropriate departments on a timely and organized basis.
• Maintain GSMR’s group sales contact list.
• Responsible for meeting sales calls quotas on a weekly basis. 
• Maintains complete and accurate records for group sales. 
•   Knowledgeable with Great Smoky Mountains Railroad’s policies and procedures.
• This is a public facing role with direct customer service and hospitality.
• Provide hands-on leadership with employees, colleagues, the public and passengers.
•   Other duties as requested by GSMR & AHR management.

Work Environment:

• Mostly office environment
• Work on and off the train in varied terrain in all weather during both daylight and dark hours
• Varied schedule throughout the year dictated by train, groups, private charters and event schedules. 

Qualifications

Education, Skill, and Work Experience Requirements:

• Advanced knowledge of Microsoft OS and Microsoft 365 Suite.
• Company travel to tradeshows, conventions, etc. throughout the year.
• Ability to communicate effectively in both written and spoken English.
• Ability to lift up to 50 lbs.
• Must be able to ride and walk/move comfortably throughout a moving train.
• Must possess organizational skills with the ability to multi-task while prioritizing workload with a practical, flexible, and innovative approach to work.
• Ability to communicate successfully with a variety of personalities and function effectively as a member of a team.
• Must be able to pass a background check.
• Valid Driver License and must be able to pass a DMV check.