LikeRemoteSalesforce Industries (Vlocity) Specialist
🇬🇧 United Kingdom
Management
Salesforce
Design
Project Management
Sales
Testing
Salesforce Industries (Vlocity) Specialist
from 🇬🇧 United Kingdom
Department:Corporate Services
Team:IT,Salesforce Team
Location:London
Position type:Permanent, Hybrid working (2-3 days in the office)
What the hiring manager says
This is an exciting opportunity to join GSMA’s Salesforce team at a pivotal point in our digital transformation journey. The Salesforce platform underpins many of GSMA’s core commercial, operational and engagement processes, and this role plays a key part in ensuring we deliver scalable,industry‑aligned solutions using Salesforce Industries capabilities.You’ll have the chance to work on meaningful,high‑impact initiatives, deepen yourexpertise inOmniStudio and industry data models, and help shape how Salesforce is used across a global organisation. Adrian Granados, Salesforce Team Lead
About the Team
The Salesforce team sits within GSMA IT andis responsible for delivering and evolving enterprise Salesforce solutions across Sales, Service,Experience andindustry‑specific use cases. The team works closely with business stakeholders,architects and delivery partners to enable efficient,data‑driven processes that support GSMA’s members and customers worldwide.
About the Role
We are seeking aSalesforce Industries (Vlocity) Specialist to join our Salesforce team and support the design,implementation and ongoingoptimisation of Salesforce solutions across GSMA.
You will work closely with business stakeholders, architects,developers and delivery partners to deliver scalable,industry‑specific Salesforce solutions, with a strong focus onSalesforce Industries (Vlocity) capabilities such asOmniStudio, CPQ and industry data models.
This role is suited to ahands‑on Salesforce professional who combines strong technical capability with aservice‑oriented, collaborative mindset.
KeyResponsiblities include
Contribute to the design, build and configuration of Salesforce solutions acrossSales, Service, Platform and Experience Cloud
Play a key role in implementing and supportingSalesforce Industries (Vlocity) solutions, aligned to GSMA’s business processes
Design and configureOmniStudio components, including:
OmniScripts
FlexCards
DataRaptors
Supportindustry‑specific processes such as product modelling, guidedflows and CPQ (where applicable)
Gather,analyse and document business requirements, translating them intowell‑structured Salesforce solutions
Collaborate with Salesforce Architects,Developers and delivery partners to ensure solutions follow best practice
Support testing activities,deployments andpost‑release enhancements
Provide input into continuous improvement of Salesforce standards,patterns and documentation
Act as a trusted Salesforcesubject‑matter expert for internal stakeholders
About You
You bring demonstrable experience working on Salesforce implementation projects and are comfortable operating acrossSalesforce Industries (Vlocilty) ,Sales Cloud, Service Cloud, and Experience Cloud
You enjoyanalysing business challenges and using Salesforce to create structured, practical solutions that deliver real value
You will hold core platform and Salesforce industries certifications
You’ll be able to apply your knowledge of Salesforce Industriesplatform to help design guided,data‑driven user journeys
You are proactive,service‑oriented and motivated, witha strong sense of ownership for the work you deliver
You communicate clearly in business English, build effective working relationships, and thrive in a collaborative,team‑focused environment
AboutyourSkills
For this role, the following core GSMA skills are particularly important and will be assessed during the recruitment process:
- Communication
- Delivery
- Agility
- Teamwork
- Analysis
We strive to offer a meaningful and inclusiveapplicationexperience for all candidates. Should yourequire any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contacttalent@gsma.comwith your request.
Contract type
RegularWorker type
EmployeeWhat We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit ourcareer site, ourLinkedIn page and ourTwitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.