CityBee Estonia Customer Support Specialist (Full time)

Modus Mobility strives to provide smart mobility solutions to increasingly faster-living society and cities moving towards greener future needs. Moreover, the company seeks to reimagine the perception of mobility across Europe. Modus Mobility unites strong mobility brands:CityBee– one of the largest car sharing providers in Europe,MyBee– the only fully digital car subscription provider. Together these brands form an ecosystem that gives each of the brands unparalleled advantage and a smooth experience for customers.

If you are eager to change people's attitude towards owning a car and create a sustainable and innovative mobility future – join us.

As aCustomer Support Specialist (shift work schedule)your responsibilities will include:

• Provide exceptional support to our customers via email, chat, phone, and other channels
• Collaborate with both internal support teams and external call center partners to ensure a seamless customer experience
• Proactively advocate for the best interests of our customers
• Escalate complex issues to team leads or other departments when necessary
• Contribute ideas for improving self-service options, automation, and our knowledge base

What We’re Looking For:

• Proven experience in a customer-facing environment
• A strong customer-first mindset and a proactive approach to problem-solving
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Fluency in Estonian and English (Russian is a plus)
• A positive, solution-oriented attitude
• Experience with Intercom or similar support platforms is a plus

• Health and Safety Perks: Enjoy benefits like Stebby budget, personal accident coverage
• Little Perks, Big Smiles: We have some little extras for you, including a dog-friendly, cozy – “we wear slippers here” – office space, snacks in the kitchen, and fun regular events to look forward to
• Flexibility at Your Fingertips: Work from home or our office, offering flexibility to optimize productivity and well-being
• Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done
  

Monthly salary:

• 1500 EUR Gross