HI
Google Customer Engagement Suite
Han IT Staffing
Location not stated
11 months ago
- GCP
- AI
- Webhooks
- REST API
- Cloud Functions
- Cloud Run
- Pub/Sub
- IAM
- Python
- CI/CD
- Devops
- Docker
- Kubernetes
11 months ago
Location: Remote
Contract Role
Required Skills & Qualifications:
- Bachelor's or Master's degree in computer science, Engineering, or related field.
- 5+ years of experience in cloud architecture, preferably with Google Cloud Platform.
- Hand on knowledge using Gen AI, Playbooks & CCAI Insights
- Hands-on experience with Dialog flow CX, including flow design, fulfillment, and webhook
- integration.
- Deep understanding of Contact Center AI Services (CCAS) and their application in real-world
- scenarios.
- Experience with webhooks, RESTful APIs, and backend services integration.
- Familiarity with GCP services such as Cloud Functions, Cloud Run, Pub/Sub, Big Query, and IAM.
- Strong proficiency in Python for scripting, automation, and API development.
- Knowledge of Agentic AI
- Excellent communication and stakeholder engagement skills.
- Google Cloud certifications (e.g., Professional Cloud Architect, Professional Cloud Developer).
- Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
- Knowledge of CI/CD pipelines, DevOps practices, and containerization (Docker/Kubernetes).
- Experience with conversational analytics and performance optimization.
Google Customer Engagement Suite · Han IT Staffing