Blue Prism Platform Manager

Job Location

WARSAW DOWNTOWN OFFICE

Job Description

The Opportunity

We are looking for anOperations Manager/Blue Prism Platform Managerto lead operational excellence for ourBlue Prism RPA platform while managing ashared, cross-platform engineering team operating in a global follow-the-sun model. This role is critical to ensuring service reliability, platform resiliency, compliance, and security across a multi-platform environment.

You will work closely with internalcustomers / Service Lines, engineering teams, product partners, security and compliance stakeholders, and platform leadership to keep services stable, drive operational improvements, and enable delivery of platform change. In this role, you will balanceRun andChange work, support incident and change governance, and help shape a backlog of improvements that strengthen platform performance, supportability, and business value.

This role also offersProduct Owner-type opportunities, partnering with OUs and business stakeholders to drive the adoption of the Platform and contribute to platform roadmap discussions.

Responsibilities

The Operations Manager is responsible for operational excellence, service governance, and delivery coordination for Blue Prism and assigned cross-platform engineering services. Key responsibilities include:

Platform Operations & Service Reliability

• Own operational management for theBlue Prism RPA platform and support cross-platform coordination across services such asRetool, Knime, Azure infrastructure, PEGA, ABBYY, and security/compliance-related work.

• Ensure stable day-to-day operations through effective incident, request, maintenance, and production support management.

• Be accountable forplatform resiliency, service continuity, supportability, and operational excellence.

• Drive operational readiness for planned maintenance, releases, and production changes.

• Monitor operational health, identify service risks, and lead improvement actions to reduce instability and recurring issues.

Stakeholder & Customer Management

• Serve as a primary point of contact for internalcustomers / Service Lines on operational topics related to owned platform areas.

• Build trusted partnerships with business and technology stakeholders to understand needs, priorities, pain points, and opportunities for improvement.

• Communicate service risks, incident impacts, maintenance activities, operational metrics, and recovery plans clearly and effectively.

• Partner with Product Managers, Engineers, Security, Compliance, and Platform Leadership to align operational priorities and delivery outcomes.

Incident, Problem, and Change Management

• Lead or support operational response for high-severity incidents, including coordination, escalation, communication, and recovery actions.

• Act as an operational decision-maker forP1/P2 incidents, ensuring clear ownership, strong handovers, and timely resolution across regions.

• Driveproblem management and root-cause follow-up to reduce repeat incidents and improve long-term stability.

• Validate priority for submitted operational and change items in assigned domains.

• Approve changes for owned platform areas in line with governance and enterprise standards.

• Ensure emergency fixes, production changes, and maintenance activities follow required change management controls and documentation standards.

Engineering Team Leadership & Delivery Governance

• Manage and coordinate aglobally distributed engineering team working in a shared operating model across regions and platforms.

• Support the team in balancingRun work via Kanban andChange delivery via Scrum in a 2-week sprint cadence.

• Protect engineering capacity while ensuring operational responsiveness and delivery against agreed service commitments.

• Participate in daily operational governance, sprint planning, demos, retrospectives, quarterly planning, and ad hoc prioritization sessions.

• Ensure open operational work is properly managed through regional transitions and formal end-of-rotation handovers.

Platform Improvement, Security & Compliance

• Drive initiatives that improve monitoring, automation, supportability, observability, and platform recovery capabilities.

• Partner with Security and Compliance stakeholders to ensure platforms remain aligned with required controls, remediation activities, and audit expectations.

• Support vulnerability remediation prioritization and backlog management in partnership with engineering and platform leadership.

• Maintain a strong operational governance mindset, ensuring documentation, evidence, approvals, and records are complete and audit-ready.

• Promote standard operating procedures, runbooks, knowledge sharing, and disciplined documentation practices across the team.

Job Qualifications

Required Skills & Experience

• Significant experience inIT Operations, Platform Operations, Production Support, or Engineering Operations roles.

• Strong hands-on understanding ofincident management, problem management, request management, change management, and operational governance.

• Demonstrated experience working with internal customers and stakeholders to deliver service reliability and operational improvements.

• Strong understanding ofplatform resiliency, compliance, security, audit readiness, and operational risk management.

• Experience working inAgile delivery environments, includingScrum, Kanban, or hybrid models.

• Ability to translate operational needs, risks, and business priorities into clear and actionable backlog items.

• Strong communication, stakeholder management, prioritization, and decision-making skills in fast-moving environments.

We offer

• P&G-sized projects and access to world leading IT partners and technologies from Day 1.

• Wide range of self-development possibilities (training and certifications paths).

• Competitive starting salary and benefits program (private health care, P&G stock, saving plans, sport cards).

• Regular salary increases and possible promotions - in line with your results and performance.

• Opportunity to change role every few years to be in the best place for you and best for P&G.

At Procter & Gamble we embrace ahybrid work modelthat combines the flexibility of remote work with the collaborative benefits of in-office engagement. Employees can enjoy the option to work from home two days a week while also spending time in the office to foster teamwork and enhance communication.

Watch this video to learn more about our full recruiting process:https://www.youtube.com/watch?v=0bicvbpy0gI

Kindly be advised that at P&G, employment is exclusively extended on the basis of an "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders can lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.

Job Schedule

Full time

Job Number

R000150911

Job Segmentation

Experienced Professionals