Capacity Forecasting Analyst

Salary:

‌

We are looking forCapacity Forecasting Analyst to join our team inBasingstoke.

This is a full time fixed term role for 12 months, where you'll be able to work from home and in the office.

The role

You'll use your data analysis skills to support our Customer Service Management Centre and Property Services teams with capacity planning across all channels. Your role will be key to ensuring that we are able to deal with demand and meet our customer experience targets.

You'll help develop effective forecasting and planning models and tools that enable us to plan accurately and continuously improve our performance.

As well as providing analysis to guide operational decisions you will be sharing insights and collaborating with our stakeholders.

What you'll need:

• Experience working in resource planning or a knowledge of the fundamentals
• Excellent Analytical, planning and organisational skills
• An expert knowledge of Excel and the ability to use capacity models
• The confidence to connect and engage with your stakeholders
• To be ready to get stuck in and help there team where needed

If you are a looking to use your current experience or knowledge in a demanding and interesting new role, where you'll work collaboratively to make a real difference to our customers, we would like to hear from you.

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)

• Chance to buy or sell holiday as part of our flexible benefits package

• 3 additional wellbeing days and 2 paid volunteering days

• Generous matched pension scheme up to 12% and Life cover at 4x salary

• Enhanced maternity/paternity/adoption pay 

• Options for private medical insurance, dental insurance and critical illness cover

• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.