Director of Revenue Cycle Management

Director of Revenue Cycle

We are seeking a visionary and results-drivenDirector of Revenue Cycleto lead the strategic direction, innovation, and performance of revenue operations across our virtual medical practice. This executive leader will be responsible for setting the long-term vision for revenue cycle management, driving enterprise-wide initiatives, and ensuring alignment between financial performance, operational scalability, and patient experience.

This role operates at the intersection of strategy and execution — requiring deep healthcare expertise, strong business acumen, and the ability to influence executive decision-making while building a high-performing, scalable revenue organization.

Job Essentials

• Define and lead the overarching revenue cycle strategy, aligning with company growth objectives, market expansion, and evolving payer landscapes

• Provide executive oversight of all revenue cycle functions including patient access, authorization, coding, billing, denials management, collections, and reporting

• Partner with executive leadership to shape financial strategy, including revenue forecasting, pricing models, and payer contracting approaches

• Identify and drive transformational initiatives to optimize revenue capture, improve margins, and enhance operational efficiency at scale

• Establish enterprise-level KPIs, benchmarks, and performance frameworks to measure and improve revenue cycle effectiveness

• Lead organizational design and workforce strategy for the revenue cycle team, including leadership development, succession planning, and vendor management

• Oversee and optimize relationships with third-party billing vendors, clearinghouses, and payer partners

• Champion the adoption of technology, automation, and data analytics to modernize revenue cycle infrastructure and support a high-growth, tech-enabled care model

• Drive cross-functional alignment with clinical, product, engineering, finance, and operations teams to ensure seamless end-to-end revenue workflows

• Lead payer strategy, including contract negotiation support, reimbursement optimization, and dispute resolution

• Ensure enterprise-wide compliance with federal, state, and payer regulations including HIPAA, CMS, and commercial payer policies

• Serve as the executive sponsor for audit readiness, risk management, and regulatory response initiatives

• Provide strategic insights and reporting to the executive team and board, translating data into actionable business decisions

• Foster a culture of accountability, innovation, and continuous improvement across the revenue cycle organization

• Anticipate industry trends, regulatory changes, and reimbursement shifts to proactively adapt strategy

Minimum Qualifications

• Bachelor’s degree in healthcare administration, business, finance, or related field (Master’s degree preferred)

• 12+ years of progressive experience in revenue cycle management, with at least 5+ years in a director or executive leadership role

• Deep expertise in end-to-end revenue cycle operations, including multi-state and telehealth environments

• Strong knowledge of medical coding standards (CPT, ICD-10), E/M guidelines, and complex payer structures

• Demonstrated success leading large, distributed teams and scaling revenue operations in a high-growth environment

• Experience with EMR and RCM systems, as well as implementing or optimizing revenue cycle technologies

• Proven ability to influence executive stakeholders and drive cross-functional initiatives

• Strong analytical and financial acumen with experience in forecasting, budgeting, and performance optimization

• Excellent communication and leadership skills, with the ability to operate effectively in a virtual environment

• High level of strategic thinking combined with executional rigor

About General Medicine

General Medicineis building a healthcare store that makes it radically simpler — and more transparent — for people to access care. We provide upfront cash and insurance prices for visits, prescriptions, labs, imaging, and more.

Behind that simplicity is complex infrastructure: payer integrations, pricing logic, eligibility systems, reconciliation workflows, and financial rails.

We’re building the systems that make transparent healthcare possible.