Software Developer in Test, Intern (Agent Development)

Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Internship Details: This internship/co-op opportunity is based inToronto, Ontario and follows ahybrid work model. Candidates should be able to work from ourdowntown Toronto office 1–2 days per week, depending on team and business needs.

We are considering students available forinternship/co-op terms ranging from 8 to 16 months beginning in May/June 2027

Role Overview:
Help build and validate the next generation of cloud-based software designed to help employees develop their skills and fulfil their potential. As a Software Developer Intern/Co-op in Test on the Agent Development team, you will contribute across the software development lifecycle, including design, implementation, testing, automation, debugging, and verification of production-quality services. You will gain hands-on experience with Java, Python, Selenium, Playwright, AWS, and other technologies selected to solve real engineering challenges involving scalability, security, quality, and usability. You will work alongside experienced engineers in an agile environment, contributing meaningful code and test automation while developing strong foundations in software engineering and quality practices. At Genesys, you will collaborate with a global team focused on building technology that helps organizations create better experiences for employees and customers.

Key Responsibilities:

• Design and verify high-quality full-stack software collaboratively across the development lifecycle, from implementation and testing through deployment and ongoing improvement

• Develop and maintain automated tests that improve software quality, test coverage, and confidence in production releases

• Build and enhance automated test pipelines that support reliable and efficient software delivery

• Validate resilient, scalable, secure, and maintainable cloud applications built on AWS infrastructure

• Investigate and debug software issues, collaborating with developers and quality engineering partners to identify effective solutions

• Explore modern technologies and testing approaches that strengthen automation, engineering efficiency, and continuous improvement

• Demonstrate ownership of software quality by contributing to design discussions, identifying risks, and helping ensure features meet expected standards

Required Qualifications:

• Currently pursuing a bachelor's degree in computer science, software engineering, computer engineering, or another software-related discipline

• Familiarity with programming using Java, Python, or a comparable modern programming language

• Basic experience with software testing concepts, test design, debugging, or automated testing

• Understanding of software development fundamentals and interest in learning across the full software development lifecycle

• Familiarity with agile development practices, including collaborative teamwork and sprint-based development

• Strong analytical and problem-solving skills with curiosity for investigating technical challenges

• Ability to communicate clearly and collaborate effectively with developers, quality engineers, and other team members

Preferred Qualifications:

• Exposure to automated testing tools or frameworks such as Selenium or Playwright

• Familiarity with cloud computing concepts or AWS-based applications

• Exposure to full-stack development, automated test pipelines, or continuous integration practices

• Interest in learning new programming languages, development tools, testing approaches, and cloud technologies

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonusopportunities.  

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally– Genesys isGreat Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through ourCareers site andSustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.