Front End Manager

Job Description for Front End Manager

The Front-End Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Front-End Manager is to maintain the operations of the front end, including daily task management and resolving customer complaints. The Front-End Manager must demonstrate accountability, accuracy and ability to delegate tasks to the team.

Duties & Responsibilities for Front End Manager

• Serve customers while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints 
• Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists 
• Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise 
• Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash
• Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise 
• Scheduling break/mealtimes to ensure coverage throughout the day
• Assist with accurately and efficiently checking out customer orders 
• Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found
• Assist with store promotional sales events as needed

• Assist with the training and mentoring of new associates at the Customer Service Desk 
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Customer Service duties as needed

Qualifications

Required Qualifications for Front End Manager

• Must be a minimum of 18 years of age due to handling wine and spirits 
• Prior experience in customer service, cash handling and leadership experience is required
• Ability to provide clear direction and delegate responsibilities to a team 
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure 
• Ability to work effectively in a fast-paced environment 
• Excellent communication, organizational and planning skills 
• Ability to make independent decisions regarding department needs and priorities 
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong computer skills, working knowledge in Microsoft Office product suite 
• Excellent attention to detail 
• Excellent problem-solving and conflict resolution skills 
• Exceptional customer service skills 
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts 
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift to 50 pounds