Front Desk Team Lead - NonExempt (104379)

SECTION 1: Job Summary (Summary of the basic functions of the position)

Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-in
and checking-out patients in the Front Office by performing the following duties personally or through
subordinates.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Performs, assists and oversees subordinates in performing check-in and checkout duties.
• Check-In Duties:
  • Directs patients, salespeople, and visitors.
  • Greets patient(s) at check-in window, answers questions, and provides assistance as necessary.
  • Instructs new patients in completion of medical history and information forms and updates for returning patient’s demographics and insurance information, as needed, checking forms for completion and signature(s).
  • Confirms patients' insurance eligibility with patient, copying all pertinent information.
  • Enters appropriate data into computer, retrieves data, types correspondence and reports.
  • Generates encounter form and superbill.
  • Compiles all information for visit, including referral information, and distributes to clinical staff.
  • Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence.
  • Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.
• Check-Out Duties:
  • Prepares medical charts, encounter forms, and superbills for next day’s clinics.
  • Greets patient at checkout window, answers questions, and provides assistance as necessary.
  • Retrieves superbills, verifies demographic and insurance information.
  • Enters appropriate data into computer, retrieves data, determines patient’s portion of payment due.
  • Collects payments and posts payment to patient’s financial record in computer, generate receipt for patient.
  • Schedules return appointments and provides patient with appointment card.
  • Balances charges and payments for each physician with superbills and monies.
  • Closes credit card machine.
  • Submits balanced report, superbills and monies to supervisor to prepare deposit.
• Adjusts errors and resolves complaints.
• Recommends establishment or revision of policies, recommends standards of performance.
• Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, and maintains patient and financial confidentiality. Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, and performs these duties with courtesy and compassion for the patient.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization

Qualifications

SECTION 3: Experience Requirements

• Minimum two years of work experience in a medical office.
• Minimum one-year supervisory experience.

SECTION 4: Knowledge, Skills and Abilities Requirements

• Management and organizational skills to support and leader this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
  • Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic knowledge of medical billing coding, including CPT and ICD-9 coding, required.
• Basic knowledge of Medicare rules and regulations, preferred.
• Basic knowledge of medical billing procedures and medical insurance, including credit and collection procedures, required.
• Basic knowledge of medical accounts receivable collection procedures, including knowledge of insurance correspondence, required.
• Interpersonal skills to support customer service, functional, and team mate support needs
  • Able to communicate effectively in English, both verbally and in writing
• Detail oriented, professional attitude, reliable
• Basic to intermediate computer operation
  • Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

• Directly supervises employees in the Front Office.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.