Front Desk Representative

Capital Area Health Network (CAHN)
Richmond, VA — On‑Site Position

Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.

Our Core Values

Compassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.
Accountability – We safeguard confidentiality and remain transparent with all stakeholders.
Reverence – We are called to serve and uplift those in need while fostering mutual respect.
Excellence – We commit to continuous learning to deliver culturally responsive, high‑quality care.
Stewardship – We manage resources responsibly for the benefit of our organization and community.

Who We Are

CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance.

Our Mission:
To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

Discover a place where your work makes a difference.

Position Summary

TheFront Desk Representative serves as the first point of contact for patients and visitors, ensuring a welcoming and professional experience. This role is responsible for patient registration, insurance verification, scheduling support, and delivering exceptional customer service while helping patients navigate CAHN's system of care.

Key Responsibilities

• Greet and register new and returning patients.
• Verify patient demographics, insurance, and eligibility information.
• Assist uninsured and underinsured patients with available resources.
• Educate patients on appointments, services, payment responsibilities, and required documentation.
• Follow up on missed and canceled appointments.
• Process payments and balance end-of-day reports.
• Support telehealth follow-up scheduling.
• Maintain front desk operations, supply inventories, and required reporting.
• Participate in daily team huddles and other assigned duties.

Schedule

Hours of Operations
Monday & Tuesday: 8:00 a.m. to 7:00 p.m.
Wednesday-Friday: 8:00 a.m. to 5:00 p.m.

Occasional extended hours may be required.

Benefits at CAHN

We value our team, and it shows in our comprehensive benefits package:

Health Coverage

• Medical, Dental, and Vision Insurance
• Secondary Gap Insurance
• Prescription Drug Plan
• Supplemental Policies through Colonial Life

Financial Security

• 401(k) Retirement Plan with up to 3% Company Match
• Employer‑Sponsored Short‑Term Disability
• Employer‑Paid Life and AD&D Insurance

Work‑Life Balance

• Paid Time Off (PTO) accrued beginning Day 1
• Self‑Care Floating Holidays
• 9.5 Paid Holidays

Additional Support

• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness (PSLF) eligibility

We are committed to supporting your well‑being—at work and beyond.

Join a mission-driven organization where your work directly impacts the health and well-being of our community. 

Qualifications

• High School Diploma or GED required.
• Minimum of2 years of medical office, customer service, or front desk experience.
• Strong communication, customer service, and organizational skills.
• Experience with electronic health record systems preferred;eClinicalWorks experience strongly preferred.
• Medical collections experience preferred.
• Bilingual (English/Spanish) preferred.

At Capital Area Health Network, we are committed to fostering a culture of Compassion, Accountability, Reverence, Excellence, and Stewardship (CAHN CARES) while supporting our employees in delivering exceptional care to the communities we serve.

Commitment to Our Workforce and Community 

Capital Area Health Network is committed to fostering a workplace culture that reflects our mission of service, compassion, and excellence. We strive to create an environment where employees feel respected, supported, and empowered to contribute their talents toward improving the health and well-being of the communities we serve.