Front Desk

We are looking for a full-time Front Desk Receptionist for our Professional Hearing Aid Center in St. Clair Shores. This position provides administrative and clerical support in a customer service capacity to patients and customers in a medical setting.

Duties include, but are not limited to:

• Schedules and confirms patient appointments.
• Greets patients/visitors and obtains/updates copies of insurance cards and driver’s licenses.
• Obtains/updates/organizes patient documentation to include, but not limited to, complete demographic information, current insurance information, Consent to Treat/Assignment of Benefits, Notice and Acknowledgement of Privacy Practices (HIPAA acknowledgement).
• Enters/updates patient information in the medical record.
• Verifies insurance benefits and processes/confirms referrals and authorizations as required by the patient’s insurance plan.
• Manages patient invoices; proactively collects and posts co-payments, deductibles, and prior or past due balances.
• Actively reviewing company’s accounts receivable.
• Reconciles all daily reports for accuracy and prepares bank deposits.
• Completes medical record release requests.
• Maintains adequate levels of supplies; accepts, checks in, and organizes incoming supply deliveries.
• Provides other general office and clerical support as assigned.
• Other duties assigned as needed.

Requirements

What We're Looking For:

Education:

• High school diploma or GED required.

Experience:

• Strong customer service experience.
• Experience working in a medical office or setting preferred.
• Experience with electronic medical records preferred.

Licensure / Certification / Registration:

• Not required

Skills:

• Excellent verbal and written communication skills.
• Friendly and personable.
• Strong computer skills including Microsoft Office and/or Office 365.
• Ability to use email and electronic calendars.
• Critical thinking skills and decisive judgment.
• Ability to work with minimal supervision.
• Ability to apply principles of logic to a wide range of practical problems.
• Ability to work in a stressful environment.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

Physical Demands:

• Sit and stand for extended periods of time.
• Talk or hear for extended periods of time.
• Dexterity of hands and fingers in order to operate a computer keyboard.
• Lift and/or move up to 25 pounds.
• Close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Benefits

What We Offer:

• Salary compensates with experience
• 401 (k)
• Paid time off
• Health, dental and vision insurance