Case Manager [Internal Opportunity]

Positions Available: 1 
  

Closing Date:Wednesday, September 23 at 5:00 p.m.

TheCase Manager
provides direct case management and community-based support to high-risk 2SLGBTQIA+ youth, ensuring access to housing, mental health, and social services through a trauma-informed, anti-oppressive approach.  

As theCase Manager, you willbe responsible for:  

• Conduct comprehensive assessments and develop individualized care plans to meet youth needs. 

• Provide 1:1 case management and crisis intervention using trauma-informed and harm reduction approaches. 

• Facilitate life-skills workshops and group sessions to promote independence and resilience. 

• Coordinate internal and external services, advocating for youth access to housing, health care, and socialsupports. 

• Collaborate internal teams to support integrated care planning. 

• Maintainaccurate clinical records and prepare reportsin a timely manner in compliance with legal and ethical standards. 

• Engage directly with participants in community settings to assess needs, provide support, and promote access to services. 

• Engage in community outreach and build partnerships to strengthen service delivery and resource access. 

• Support implementation of public health protocols and organizational policies to ensure safety and compliance. 

• Participate actively in clinical supervision, team meetings, to contribute to team learning, uphold service quality, and respond to evolving operational and crisis needs. 

Required Credentials  

• Post-secondary degree Social Work, Psychology, or a related field (or equivalent social services experience).

• Experience in specialized case management within mental health, supportive housing, and crisis intervention environments. 

• Experience working in not-for-profit organizations, 2SLGBTQIA+ community settings, social justice environments, and/or housing and shelter programs. 

• Familiar with case management and housing systems - SMIS, TREAT, Greenspace, RENTCafe, and My Access to Housing Torontoconsidered an asset. 

What We Need  

• Must be legally authorized to work in Canada.  

• Must provide a satisfactory Vulnerable Sector Police Check.  

• Mustreside in Ontario.  

• Must be work onsite in downtown Toronto on a hybrid schedule. 

• Must have flexibility to work evenings and weekends occasionally asrequired.  

• Travel to various community-based settings as needed   

How to Apply  

Pleasesubmit applications through the job posting link. 

AI will not be used in screening or selection; it may be used for notetaking during interviews.  

Accommodations are available upon request—please contact our Culture & Equity team.  

Preference will be given to members of the 2SLGBTQIA+ communityas part of our commitment to equity and representation.