Crisis Line Advocate

What You Will Do:

▪ Identify and pursue safe alternatives to hotel stays whenever possible.
▪ Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our 
crisis line.
▪ Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of 
violence.
▪ Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House.
▪ Comply with data tracking and documentation requirements.
▪ Works remote and provides virtual support.

Looking for availability for:  8:00 am to 4:00pm and 5:00pm-10:00pm shifts totaling 20 hours a week.

How You Will Succeed:
▪ People First- When you exhibit people first, you show genuine care/concern for the well-being and success of others 
and act accordingly to support/uplift them.
▪ Discover & Do- When you exhibit discover and do, you take action to solve problems, improve functionality and 
make things happen.
▪ Equity and Inclusion- When you exhibit equity and inclusion you foster an environment where all people feel 
welcome, valued and that they can contribute their unique talents and experiences. 
▪ Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges 
and adversity. 
▪ Understand, align with and practice under the following philosophies/models: Housing First Model, TraumaInformed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.
▪ Believe in our 10-year vision: Everyone has a home.
▪ Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic 
change through strong community partnerships, and providing individualized support that prioritizes client choice.
▪ Understand the 6 components of the Entrepreneurial Operating System (EOS).

Job Qualification and Competencies:
▪ Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
▪ Ensure confidentiality is in place for all people FOF serves.
▪ High School Graduate with a minimum of two years work experience. 
▪ Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or 
case management. 
▪ Ability to pass state, federal, and child abuse background checks.