Associate Director of Sales

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role

To support the Director of Sales in leading the Group Sales team while managing a defined group market. This role provides leadership, coaching, and strategic support to the sales organization while offering a strong development path toward future Sales and Commercial leadership opportunities.

What you will do

• Support the Director of Sales in coaching, mentoring, and developing the Group Sales Managers to achieve individual and team sales goals.

• Partner with the Director of Sales and Revenue Management during the weekly Group RevMax meetings to optimize group business strategies and revenue opportunities.

• Assist in the performance management, development, and quarterly/annual sales goal tracking for the Group Sales team.

• Manage an assigned group market segment and consistently achieve annual revenue and sales targets.

• Identify, solicit, and secure new group business opportunities while ensuring alignment with Worldwide Sales Offices (WSO) efforts.

• Negotiate, prepare, and finalize group contracts that support the Resort's revenue objectives and commercial strategy.

• Utilize company sales programs, prospecting initiatives, customer events, and sales reporting tools to generate new business opportunities.

• Respond promptly to business inquiries and qualify leads to maximize group room nights, catering revenue, and overall RevPAR performance.

• Develop and execute strategic account plans for assigned territories while supporting Group Sales Managers with their market strategies.

• Achieve monthly, quarterly, and annual revenue goals through outside sales calls, prospecting activities, site inspections, client entertainment, and relationship-building initiatives.

• Support the Director of Sales and Commercial Director during the annual budget preparation and Commercial Plan development process.

• Maintain accurate sales records, account information, and pipeline management within Delphi/Golden S&C, ensuring the highest standards of system integrity.

• Build strong partnerships across operational departments to ensure seamless execution of group business and exceptional guest experiences.

What you bring

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.

• Minimum of five years of progressive Group Sales experience within Four Seasons or a comparable luxury hospitality organization, with a proven track record of exceeding revenue goals.

• Strong understanding of luxury resort sales and the competitive landscape within the hospitality industry.

• Demonstrated leadership skills with the ability to coach, motivate, and develop high-performing sales professionals.

• Excellent relationship-building, negotiation, presentation, and communication skills.

• Strong analytical, organizational, and strategic planning abilities with exceptional attention to detail.

• Experience developing account plans, prospecting new business, and managing key client relationships.

• Proficiency with Delphi/Golden S&C and a commitment to maintaining high-quality CRM data and sales reporting.

• Strong knowledge of Microsoft Office Suite and relevant sales systems.

• Excellent written and verbal communication skills in both English and Spanish.

• Ability to prioritize multiple responsibilities and thrive in a fast-paced luxury hospitality environment.

• Strong collaboration skills with Revenue Management, Commercial, and operational teams to drive business performance.

• Established relationships with Worldwide Sales Offices (WSO) and the ability to effectively leverage the WSO network.

• Willingness to travel and relocate within the Four Seasons Hotels and Resorts network as business needs require.

• Passion for service excellence and commitment to delivering exceptional guest experiences while achieving commercial success.

What we offer

• Competitive salary, wages, and a comprehensive benefits package.

• Excellent training and development opportunities.

• Employee discount for stays at any Four Seasons worldwide.

• Complimentary dry cleaning for employee uniforms.

• Complimentary employee meals.

• Access to hotel fitness and wellness programs (where applicable).

• Recognition programs and employee wellness initiatives.

Schedule & Hours

• Full-time position.

• Shifts may include evenings, weekends, holidays, and travel depending on business and operational needs.

We look forward to receiving your application!

This position is based in Mexico and is intended for candidates currently residing in Mexico. Successful candidates must possess legal authorization to work in Mexico.

Learn more by visiting us at:

Company Site:http://www.fourseasons.com
Our Careers:https://lnkd.in/gDDgNZBT
Facebook:https://www.facebook.com/FourSeasonsJobs
X (Twitter):https://twitter.com/FourSeasonsJobs
LinkedIn:https://www.linkedin.com/company/four-seasons-hotels-and-resorts