Retail Call Center Associate

JOB SUMMARY:

This position is responsible for servicing the daily operations of the Green Bay Packers Pro Shop Ecommerce Division.

JOB Responsibilities:

• ResponsibleforansweringincomingphonecallsatourCallServiceCenterinaprofessional manner, taking orders over the phone and assisting customers withinquiries.
• Responsibleforcustomercourtesycallsthroughcall-backsorreferrals.
• ResponsibleforbeingknowledgeableabouttheGreenBayPackersandotherLambeau Field businesses, as well as have an awareness of current events of theorganization.
• Responsible for other duties, such as check-in of new merchandise, picking andpackingorders ifthe phonesbecomeslow.
• Responsibleforprocessinggiftnotes,scanningpicksheets,fulfilmentofgiftcardsandotherdutiesasassigned.
• Responsibleforassistingmanagerandsupervisorswithspecialprojectsasneeded.

Qualifications:

• Home game weekendsand special events are required workdays.Retail store shiftsmaybenecessaryforassistance.
• Position requires flexibility in scheduling. Availability must be at a minimum, 3 daysa week including nights and weekends. Hours could range from 8 hours to 35 hours,dependingon individualavailabilityandourbusinessneeds.
• Learn how to use Magento and NCR CounterPoint operating systems.Able to becomfortableusingdesignatedcomputerapplications,includingWordandExcel.
• Ability to interact easily with customers, and work within time limitations duringbusyperiods.
• Abletohavegoodcommunicationandorganizationalskills,aswellaslegiblehandwriting.
• AbilitytoworkaspartofateamtoachieveProShopgoals.
• Hours will range from 7:45am to 8:00pm, but may vary due to the Packers gameschedule.

Supervisedby:ProShopManager,AssistantManagers,Coordinators,andSupervisor

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.