Restaurant Supervisor

Job Title: Restaurant Supervisor

Job Summary:

The Restaurant Supervisor oversees daily restaurant operations to ensure excellent service, high-quality food, and a positive guest experience. They support the management team by supervising staff, maintaining standards, and ensuring efficient workflows in both front- and back-of-house areas.

Key Responsibilities:

1. Operations Management

• Oversee daily restaurant operations, ensuring smooth service and adherence to company standards.

• Assist with opening and closing duties, cash handling, and shift scheduling.

• Monitor food safety, cleanliness, and hygiene standards in compliance with health regulations.

• Coordinate between kitchen and service staff to ensure timely and accurate food delivery.

2. Staff Supervision

• Lead, train, and motivate staff to provide excellent customer service.

• Support onboarding and training of new employees.

• Delegate tasks and monitor staff performance during shifts.

• Address performance issues and escalate to management as needed.

3. Customer Service

• Greet and engage with guests to ensure satisfaction.

• Resolve customer complaints or service issues promptly and professionally.

• Ensure a welcoming atmosphere and uphold brand values in guest interactions.

4. Financial and Administrative Duties

• Assist with inventory control, stock ordering, and waste management.

• Maintain accurate records of sales, labor, and costs when required.

• Support management with daily reporting and operational updates.

5. Health, Safety, and Compliance

• Ensure all staff adhere to health and safety policies.

• Conduct routine checks on food storage, sanitation, and safety procedures.

• Report maintenance or safety issues to management immediately.