UX Researcher

About Us

At Flying Bisons, we’re building Europe’s leadingStrategic Design & Implementation consultancy - delivering the quality, rigor, and impact you’d expect from top-tier consulting firms, but fully specialized in digital products and transformation. With a rapidly growing presence in the Middle East, we partner with enterprises and governments on their most high-stakes initiatives, shaping platforms and services used by tens of millions of people.

Our work directly influences howmillions of people around the globe live, work, and interact with digital services. 

• Public Platforms- defining how 15+ million citizens and 1+ million businesses interact with the labor market in Saudi Arabia.

• Banking & Finance - building digital platforms for the largest banks in Europe and Saudi Arabia.

• Telecommunications - shaping customer experiences for telcos with a combined 150+ million subscribers.

• Education - working with the Ministry of Education in Saudi Arabia, the largest ministry in the country, on its digital transformation.

• Media - partnering with leading media platforms in Poland and Europe with a total reach of tens of millions.

• Consumer & Retail - from KFC and Hebe to NaTemat and Enel-Med, creating products used daily by millions.

Our uniqueness comes from going beyond design craft. As we wrote in our manifestos -Strategic Design - Manifest andStrategic Design - The Future of Design -design craft is only 10% of success. The other 90% - theInvisible 90% - is about navigating politics, aligning stakeholders, and protecting fragile visions until they reach reality.

That’s why we’re building the discipline ofStrategic Design - and we want you to be part of it.

Role context

We are looking for a UX Researcher to join our team on a B2B basis.

In this role, you will lead and support research initiatives across a variety of digital products and services, helping clients make informed product and business decisions through user-centered insights.

You will work closely with designers, strategists, developers, data analysts and stakeholders to identify user needs, validate solutions and shape exceptional customer experiences.

Scope of services

• Preparing and executing research processes, from mapping research problems to analyzing research materials.

• Creating reports and delivering key project insights to the team.

• Conducting research using techniques such as user testing, in-depth interviews, IDIs, occasionally focus group interviews, FGIs, tree testing and card sorting.

• Preparing and facilitating workshops with clients and internal teams.

• Synthesizing and communicating findings to inspire design and product decisions and create visibility across departments.

• Creating personas, user journey maps and blueprints as outputs of the research conducted.

• Collaborating with other researchers and with an interdisciplinary team, including designers, strategists, developers and data analysts.
  

What we are looking for

• Commercial experience as a UX Researcher working on digital products and services.

• Strong knowledge of qualitative and quantitative research methodologies.

• Deep understanding of the digital product development lifecycle.

• Ability to independently plan and execute research projects.

• Excellent communication, storytelling and presentation skills.

• Ability to navigate multiple stakeholder groups and influence others.

• Strong organizational skills and attention to detail.

• Proactive, solution-oriented mindset.

• Fluency in Polish and professional proficiency in English.

• Knowledge and experience in working with AI.
  

Nice to have

• Experience working in consulting, agency or multi-project environments.

• Familiarity with tools such as Dovetail, TheyDo, Lookback, Figma and FigJam.
  

Cooperation terms

• B2B cooperation for independent contractors.

• Suggested commercial range: 10 000 to 12 000 PLN net + VAT per month, depending on experience, expertise, scope and availability.

• Remote cooperation.

• Cooperation in an Apple and Google Workspace-based environment.

• Access to selected project tools, systems and environments where required for project delivery, security or client compliance.

• For long-term B2B collaborators, there may be an option to purchase selected benefits, such as a MultiSport card or enel-med medical packages, on preferential group terms, subject to provider availability and applicable conditions.

• Possibility to cooperate with experienced specialists from strategy, design, research, product, analytics, technology and delivery areas.

• The cooperation is based on agreed project outcomes, delivery quality and clear communication.