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Fleet Support Specialist
ICONMA, LLC
🇺🇸 United States
On-site
1 month ago
- SAP
- Jira
- calibration
- Confluence
- MS Office
1 month ago
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Responsibilities:
- The Fleet Support Specialist for BaseOps plays a critical role in ensuring the operational efficiency and health of the vehicle fleet.
- This position focuses on scheduling, fleet health monitoring, documentation, and dashboard updates.
- The specialist collaborates with cross-functional teams to streamline hardware and software handoffs from development to operations, supporting Fleet PMs in meeting high-level targets and ensuring smooth fleet operations.
- The role also includes working in the repair shop alongside technicians, engineers, and other team members to maintain constant situational awareness of fleet status.
- This role is integral to ensuring the success of s fleet operations.
- The Fleet Support Specialist will work closely with various teams to streamline processes, ensure high-quality repairs, and maintain optimal fleet health
- Repair Scheduling: Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time.
- Fleet Monitoring: Review open vehicle issues and generate action plans, ensuring constant monitoring and updates on fleet health.
- Data Management: Maintain accurate historical data and record-keeping for vehicle health and repairs.
- Technical Documentation: Assist in the creation and development of technical documentation and processes.
- Reporting: Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance.
- Repair Feedback: Close the loop on repair feedback to drive improvements in product design and operations.
- Quality Inspections: Perform quality inspections of repair orders to ensure compliance with *** standards.
- Parts Management: Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs.
- Cross-functional Collaboration: Interface with multiple teams across *** to align processes and operations for smooth workflow.
- Shop Safety Inspections: Conduct monthly shop safety inspections at the 3400 location, submitting the results via a Google form to the EHS team.
- Parts And Maintenance Tasks
- Parts Requests:
- Handle VH6 help requests and in-shop parts requests.
- Create SAP Manufacturing Orders (MO) for parts, manage parts requests in #bo_open_tickets (location-specific Slack channel), and support bulk order creation.
- Create SERVO Work Orders (WO) and link them to BaseOps Jira tickets. Manage parts requests via LOGX, and track parts installations and dismantling in the Bill of Materials (BOM).
- Servo Part Replacements:
- Perform servo part replacements and ensure the creation of a Vehicle Quality (VQ) ticket for the removed part, ensuring traceability through milk run tickets.
- Service Help Desk: Submit parts requests via AHMO Service Help Desk
- Maintenance Tracking:
- Utilize VH6B2, VH6B3A, & VH6B3B Maintenance to log maintenance results and create a query for new items to be addressed at the next interval.
- Create BaseOps Jira tickets to reflect upcoming maintenance and collaborate with MR on scheduling weekend services.
- Vehicle Calibrations & Tvr2 Management
- Vehicle Calibration Requests:
- Notify relevant teams (FleetOps, MR, etc.) when a vehicle requires calibration and follow up on calibration merging through #cal-process-support channels.
- TVR2 Tickets:
- Create TVR2 VH6-ops tickets and collaborate with teams at different locations to complete TVR2 processes.
- Vehicle Move Requests: Submit vehicle move requests and notify MR in public channels of planned B2 service work
Requirements:
- Experience: 1-2 years of experience in a fast-paced service or automotive environment.
- Education: Bachelor’s Degree or equivalent experience preferred.
- Automotive Knowledge: Familiarity with automotive repair processes and fundamentals.
- Teamwork: Strong collaborative mindset and ability to work in a cross-functional team.
- Technical Tools: Proficiency in Jira, Confluence, and familiarity with MS Office/Google Suites.
- Automotive Service: Prior experience in an automotive service environment is a plus.
- Multi-tasking: Strong organizational skills and ability to manage multiple projects.
- Communication: Ability to rapidly communicate and respond using various modes of communication (email, Slack, etc.).
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Fleet Support Specialist · ICONMA, LLC