Likeremote

Subscribe to the latest remote jobs:

  • Likeremote jobs on https://LinkedIn.com/
  • Likeremote jobs on https://telegram.org/
  • Likeremote jobs on Reddit.com
PF

Fleet Coordinator

Performance Food Group
🇺🇸 United States
On-site
3 weeks ago
  • Risk Management
  • DOT regulations
  • Microsoft Word
  • Excel
3 weeks ago
Auto apply with Likeremote
Not scoredNo CV on file. Upload one and this job gets a score out of 100.Upload CV

Company Description


Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

The Transportation Customer Service Representative is responsible for ensuring satisfaction in responding to inquiries from customers and public on the safe operations of the PFG fleets, in addition to supporting the Fleet Team to meet company safety and efficiency goals. Responsible for the intake of Fleet calls of compliments or concerns; quickly screen, assess and escalate to the appropriate departments. Maintain and analyze data by receiving and utilizing feedback to help identify opportunities for safety improvements that will directly impact the fleets' safe operation and CSA ratings.

Process fleet complaints, provide appropriate solutions and escalation flow within the time limits; follow up with perspective departments to ensure resolution.

Manage Toll Transponder programs across the fleets. Reconciliation of toll invoices to prevent late fees, non-payments and cancellations.

Administer of the Fleet Inventory/Maintenance database- RTA. Set up all users, upload/maintain data on power units, trailers, reefer units, etc. throughout asset lifecycle.

Strong knowledge of Fleet Safety and Risk Management: DOT regulations and CSA methodology. Strong problem solving skills, clear communication in a cross-functional setting, friendly/positive attitude, business acumen, strong active listening skills. Possess the ability to quickly assess needs and de-escalate complaints while escalating to appropriate departments to ensure resolution.

Prepare timely and accurate reporting based on identified KPIs.

Able to multi task and prioritize workload.

Microsoft Word and Excel Proficient.

Performs other related duties as assigned.

Benefits

Click Here for Benefits Information

Required Qualifications

High School Diploma/GED or Equivalent Experience

1 – 3 Years

Customer Service, Industry related Call Center, Basic industry knowledge

Preferred Qualifications

Associates/2-year technical

3 – 5 Years

Dispatch/Operations, Safety, Customer Service relative to industry.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) ourEEO Policy; (2) the "EEO is the Law"poster andsupplement; and (3) thePay Transparency Policy Statement.
  • Job Category: Operations
  • Address Line 1: 226 E View Drive
  • State: Pennsylvania

Fleet Coordinator · Performance Food Group

Auto apply with Likeremote