Vulnerable Customer Specialist

First Response Finance are an award winning employer and we're proud of it!You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.

We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.

Pay and Benefits:

• A starting salary of£28,934 moving to£37,531 after three years, along with an annual company bonus scheme

• Working Monday to Friday with one Saturday per month

• Hybrid working at your line manager’s discretion

• And many more!

Key Requirements:

• A genuine 'Team Player', working collaboratively with your colleagues and our customer base

• You will beproactive, someone whotakes responsibility for their learning and managing of themselves, aforward thinker with a real drive to give their best and make apositive difference, and can see the bigger picture

• Someone who isresilient, whoisn't afraid to make big decisions, and living by our one of our operating principles: 'make mistakes and learn from them'

Key Responsibilities:

• This busy role will betelephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for

• You will demonstrate the ability tounderstand a customers’ financial situationunderstand the complexity of finance agreements, andmake sound decisionsto ensure a good customer outcome

• Be agreat communicator with our customers, explaining things such aspayment plans that you have calculated with them

To apply for this position:

• You must have the permanent right to work in the UK

Additionally, you’ll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!