Finacle Lead II - Production Support

Finacle L2 Support Engineer

Experience: 6 to 8 Years
Location: Vashi, Navi Mumbai

Key Responsibilities

• Provide Level 2 (L2) support to the Bank's IT team and end users for the Finacle 10.x application.
• Analyze, troubleshoot, and resolve custom as well as product-related issues with strong debugging expertise.
• Deliver backend and frontend support across CRM, Accounts (SB, CA, CC, OD, LA), Loans, and Advances modules.
• Identify and classify issues as data-related, product-related, or customization-related, and ensure timely resolution.
• Ensure all incidents and service requests are addressed and closed within defined SLA timelines.
• Analyze recurring issues, identify root causes, and implement permanent resolutions within Finacle modules.
• Publish and communicate daily ticket status reports to stakeholders.
• Handle minor customization enhancements and fixes within the Finacle environment.
• Demonstrate strong understanding of Finacle services, architecture, and application environment.
• Generate reports and extract data using SQL based on business and operational requirements.
• Perform EOD/BOD support activities, including log analysis, error troubleshooting, and issue resolution.
• Share daily EOD/BOD status and checklist updates with relevant stakeholders.
• Provide support for EOD/BOD batch processing and financial year-end activities.
• Manage and support customized modules and enhancements within the Finacle ecosystem.
• Resolve issues related to NEFT, RTGS, and other payment processing channels.
• Provide backend support for operational and business queries.
• Analyze and monitor delivery channel logs, including ATM and FI integrations, ensuring uninterrupted operations.
• Work in rotational shifts and provide support during critical business operations.
• Support Trade Finance processes and related application issues.

Required Skills

• Finacle 10.x Application Support
• Finacle L2 Production Support
• SQL and Database Querying
• Incident and Problem Management
• EOD/BOD Operations Support
• NEFT/RTGS Payments Support
• Debugging and Root Cause Analysis
• Finacle Customization Support
• Banking and Core Banking Operations
• Trade Finance Domain Knowledge
• SLA Management and Stakeholder Communication
• Delivery Channel Support (ATM/FI Integrations)