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Field Services Engineer - Project
Sky Systems, Inc
🇬🇧 United Kingdom
On-site
11 months ago
- VoIP
- Mac
- Linux
- Adobe
- O365
- Outlook
- Excel
- PowerPoint
- OneDrive
- TCP/IP
- DNS
- DHCP
- SCCM
- Incident Management
- CompTIA A+
- ServiceNow
11 months ago
End User Support Experience o Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. o Good Customer management skill, o Good in oral and written communication o Able to interact and work with customer at different levels. o Self- Driven and result oriented. o Really passionate about the work o Ability to work with deadlines and complete tasks on time. ï‚· Hardware Troubleshooting and Repair o Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories o Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites. o Ability to lift / move computer equipment weighing up to 50Lbs. o Conference room A/V equipment assistance & troubleshooting o Basic VOIP phone configuration & troubleshooting o Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability ï‚· Operating System & Software o Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux) o Experience with Anti-spyware and Anti-virus software. o Basic installation and troubleshooting of standard software's / application like Adobe, browsers o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive) o Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles o Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc), o Basic understanding on Data backups, o Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris, o Basic configuration & troubleshooting of Apple machines /mobile devices o Contribution towards creating KB article o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines ï‚· Tools & Process o Knowledge and experience on Service requests and incident management process, o Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification. o Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
Field Services Engineer - Project · Sky Systems, Inc