Field Service Engineer II

Field Service Engineer 

Company Overview
Equipment Management Service and Repair (EMSAR), headquartered in Wilmington, Ohio, is a rapidly growing national technical services company providing maintenance, repair, and installation services to OEM partners within the healthcare industry.

EMSAR’s service offerings include:

• On-site technical field support (maintenance and repair)
• FDA field change orders and recalls
• Equipment installation
• FDA compliance and validation services
• Technical training and education

Position Summary

This intermediate-level field position is responsible for performingpreventive maintenance, and repair on a variety of medical equipment and devices, which could include but not limited to hospital beds, exam tables and self service blood pressure kiosks.  

EMSAR provides all necessary tools and paid technical training.

This position is Monday-Friday, business hours.

Key Responsibilities

• Performon-site preventive maintenance and repairson hospital beds.
• Provideintermediate-level engineering and technical service support to customers.
• Manage and complete assigned work orders using EMSAR’s service management platform (ServiceMax). Approximately25% of daily work involves documentation and system updates.
• Maintain consistent communication with dispatchers to coordinate work assignments and scheduling.
• Perform additional duties as assigned by supervisors or management.
• Maintain aprofessional appearance and well-organized tools and equipment while representing EMSAR.
• May be assigned to work regularly atdesignated client facilities.

Qualifications

Qualifications & Skills

Technical and Analytical Skills

• Ability to read and interprettechnical documentation, service manuals, safety procedures, and operational guidelines.
• Knowledge of commonly usedfield service engineering practices, procedures, and equipment.
• Intermediate-level troubleshooting and technical repair skills.

Communication & Interpersonal Skills

• Strongverbal and written communication skills.
• Ability to maintainpositive working relationships with internal teams and external clients.

Organization & Time Management

• Ability toprioritize tasks, plan work efficiently, and manage time effectively.
• Capable of workingindependently with limited supervision while following established guidelines.

Minimum Education & Experience

Option 1

• High School Diploma or equivalent
• 2–4 years of technical or field service experience

OR

Option 2

• Associate’s degree or trade/technical school certification
• 1+ year of technical experience (internship, apprenticeship, or externship acceptable)

Additional Requirements:

• Valid driver’s license and proof of liability insurance
• Ability to operate personal, fleet, or rental vehicles

Work Environment & Physical Requirements

• Frequentstanding, walking, bending, squatting, and stair climbing while performing service work.
• Extended periods ofcomputer use for service documentation and reporting.
• Ability touse both hands to handle tools and small components without restriction.
• Ability tolift up to 50 lbs and move equipment up to 125 lbs.
• Regional travel, including day and occasional overnight trips

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. EMSAR retains the right to change or assign other duties to this position.
EMSAR is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, marital status, pregnancy, age, physical or mental disability, genetic information, military service status, or any other basis protected by federal, state or local law.
This Employer participates in E-Verify, a service of DHS and SSA.