EI
Field Engineer
eTeam Inc.
🇺🇸 United States
On-site
6 months ago
$20 – $25 / hour
6 months ago
**Driving or Non-Driving? Non-Driving role but may have to drive between sites
Job Type: Contract
Duration: 12 Months
Location: Mobile, AL 36602
100% Onsite role
Job Profile Summary:
- Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements.
- Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
- Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Key Responsibilities:
- Provides the full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Key Qualifications:
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 2-4 years’ experience in area of responsibility.
Field Engineer · eTeam Inc.