Field Engineer 4

Summary:

Location: Wilkes-Barre, PA

Duration: 5 Months

Responsibilities:

• Repair laptops and desktops in the metro area, including replacing hard drives, motherboards, and keyboards.
• Perform whole unit swaps or repair/replace PC peripherals.
• Close service tickets in real time using the company-provided phone.

Requirements:

• Must have reliable transportation and car insurance.
• 1 year of hands-on experience with laptop and desktop break-fix.
• General knowledge of laptop/desktop hardware and software, including basic knowledge of Microsoft applications.
• Ability to resolve basic/non-complex problems as directed.
• Client and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.
• Willingness to drive 2 to 3 hours to deliver services to customers.
• Ability to perform substantial administrative work, such as real-time reporting and documenting activities.
• Compliance with business casual dress code.
• Obtaining Dell computer certification is required.

Preferred Skills:

• Computer-building background experience.

Benefits:

• Free Dell certifications provided after an offer is extended.
• Overtime compensation as required by local, state, and federal law.