DS
Field Engineer
Datum Software, Inc
🇺🇸 United States
On-site
Mid level
2 weeks ago
- Outlook
2 weeks ago
Not enough detail in this posting to match
Field Engineer
Contract/ Contract to Hire
Detroit,MI
Job Summary
Responsible for a broad range of operational support activities and Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure across office environments, reservation centers, and airport locations.
Essential Responsibilities:
- Provide implementation and support for desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment, including kiosks and Information Display Systems.
- Maintain and update asset management systems.
- Provide on-site and on-call support in a 24x7x365 environment, as needed.
- Perform physical relocation of IT infrastructure devices as specified in Service Requests, including:
- PC workstations
- Peripheral devices
- Telephones
- Network routers
- Airport-specific devices
- Perform upgrade services, including adding or changing workgroup computers, peripherals, and software, as specified in Service Requests.
- Verify assets in accordance with policies prior to relocation.
- Troubleshoot and resolve hardware and software issues supported by Field Operations.
- Communicate and coordinate with Field Planning and Project Management teams.
- Conduct research, provide input into work orders, and occasionally assist with site surveys.
- Perform preventive maintenance on operational devices.
- Coordinate services with external vendors.
- Install, customize, maintain, test, and troubleshoot operating systems and other system software.
- Provide technical support to enterprise users as needed.
- Configure, install, maintain, test, and troubleshoot hardware systems.
- Basic knowledge of networking, servers, and common applications such as Microsoft Office and Outlook.
- Basic knowledge of Wi-Fi and mobility technologies.
- Strong hardware and software troubleshooting skills.
- Knowledge of computer peripherals and related equipment.
- A+ Certification is preferred, or equivalent hands-on experience.
- Must be able to regularly move equipment weighing at least 30 pounds.
- Ability to provide on-site and on-call 24x7x365 support, as required.
- Must possess a valid driver's license.
- Previous airline industry experience is preferred.
- Ability to work effectively within a team environment.
- Must be willing to travel overnight when required.
| Skill | Experience Level |
| Computer Hardware Troubleshooting | Mid-Level – 3–7 Years |
| Configure, Install, and Test Hardware/Systems | Mid-Level – 3–7 Years |
| Network Support | Junior – 0–3 Years |
| Asset Management | Mid-Level – 3–7 Years |
| Project Management Organization Support | Junior-Level |
“All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
Field Engineer · Datum Software, Inc