Family Specialist

About The Community Group (TCG)

The Community Group (TCG) is a private non-profit organization, based in Lawrence, MA whose mission is to create, manage, and nurture high-quality programs focused on education and related services that support families. 

TCG was founded in 1970 as the Community Day Care Center of Lawrence, a preschool with an enrollment of 20 children, since inception we have grown to an agency that manages: a successful charter public school, education and care programs dedicated to the healthy development of infants, toddlers, preschoolers, and school-age children, a robust out-of-school time enrichment program, resources that facilitate access to early education and care for families, including a Child Care Resource and Referral program, and a training and workforce development program to help shape the next generation of educators.

About the Child Care Circuit

As one of six child care resource and referral agencies in Massachusetts, the Child Care Circuit (CCC) strives to provide families with stabilization by connecting them to resources and acting as a first point of family engagement to ensure that children access safe, healthy, and affordable child care. 

Child Care Circuit provides child care referrals, training, and services for both parents and providers throughout the northeast region of Massachusetts. Our services include a free online child care search, building partnerships to support families, providing accurate statistical data on child care in Massachusetts, and offering information on state-funded child care financial assistance programs.

Essential Duties and Responsbilities

• Oversee intake and enrollment procedures for children qualifying for EEC state subsidies, ensuring families are offered, and properly qualify for any financial support confirming all required documentation is in order.
• Assess family needs at intake and reauthorizations and provide resources as needed.
• Add families and update family information on the EEC centralized waitlist.
• Foster a cooperative and inclusive team environment that encourages open dialogue and mutual respect
• Maintain all documentation and files associated with the family
• Manage a caseload of clients
• Respond to common inquires or issues from families
• Use of proprietary software
• All other duties as assigned by your supervisor.

Qualifications

• Must possess the qualifications required for their positions in accordance with EEC regulations.
• Strong interpersonal and communication skills;
• Ability to multi-task and work within a fast-paced environment;
• Must be well organized with satisfactory computer skills;
• Previous customer service experience is preferred;
• Ability to travel locally;
• Background in childcare and/or bilingual (English/Spanish) is helpful.

Compensation Statement

At The Community Group, we are committed to equitable and transparent compensation practices that reflect our values and mission. The posted salary range represents our good-faith estimate of pay for this position at the time of posting. Placement within this range will be determined using fair, non-discriminatory factors, including skills, experience, and competencies. Our compensation practices are regularly reviewed to ensure fairness, consistency, and compliance with the Massachusetts Pay Transparency Act.

EEO Statement / Commitment to Diversity

The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law.  We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

E-Verify Notice

The Community Group participates in the E-Verify program to determine the immigration and work-eligibility status of prospective employees. Please refer to theNotice of E-Verify Participation and theRight to Workdocuments for more information.