Facilties and Maintenance Operative

The position

• Carry out basic electrical checks and repairs such as changing plugs, fuses and components.
• Carry out basic plumbing repairs including unblocking sinks/toilets, repairing leaks and replacing sanitary fittings.
• Undertake minor furniture repairs and fixture installations, and assist with office moves, reconfigurations and porterage of heavy or bulky items, using lifting equipment as appropriate.
• Maintain building fabric by undertaking painting, decorating, flooring, ceiling and wall repair/replacements.
• Monitor Building Management Systems (BMS) and report faults.
• Ensure plant rooms, risers and storage areas are kept clean, organised and compliant.
• Escort and supervise contractors and visitors on site, ensuring works meet specification and timescales, and report any unsafe practices to the Facilities & Operations Manager.
• Test lighting systems and replace minor parts such as tubes, lamps, fuses, starters and diffusers as necessary.
• Record and submit meter readings for the Aga Khan Centre and any tenants, ensuring accuracy.
• Monitor and replenish stock levels of consumables, tools and equipment.
• Ensure the gardens and external areas of the Aga Khan Centre are kept clean, tidy and well-maintained, reflecting the cultural significance of the premises.
• Assist Events, Security, IT and other teams as necessary (e.g. furniture moving, stage erecting/dismantling, cable tracing/replacing).
• Monitor and update the CAFM system with details of all completed jobs in a timely manner.
• Conduct regular building inspections to identify defects, hazards or maintenance requirements and proactively report findings.
• Escalate technical faults, system anomalies or adjustments beyond authorised limits or personal competence in line with departmental escalation procedures.

• Plan, organise, schedule and complete Planned Preventative Maintenance (PPM) tasks.
• Undertake daily, weekly, monthly, quarterly, bi-annual and annual Health & Safety and Compliance Checks.
• Carry out weekly fire alarm tests and assist with evacuation procedures.
• Comply with the requirements of the Health and Safety at Work Act, prescribed Health and Safety policy, other relevant legislation and Building Policies.
• Ensure ladders and working at height equipment are maintained and inspected for compliance and safe use.
• Maintain accurate maintenance logs and assist with statutory compliance records (fire alarm, emergency lighting, water hygiene, lift inspections, etc).
• Undertake water flushing regimes in line with Legionella control procedures.
• Participate in risk assessments and implement control measures as required.
• Report accidents, incidents, near misses, security risks and emergencies to the Facilities and Operations Manager or Head of King’s Cross Properties, following emergency protocols when they are unavailable.

• Act as first responder to emergencies and building incidents, including power outages, water leaks, alarm activations and access issues.
• Isolate utilities (water and electric) in emergency situations where safe and authorised to do so.
• Provide support during adverse weather (e.g. gritting, snow clearance).
• Assist Security and emergency services as required.
• Carry and respond promptly to the allocated work mobile phone, and work flexibly outside normal hours to support emergencies and incidents.

• Provide a professional and courteous service to staff, students, visitors and contractors, in line with AKF(UK) values, behaviours and service standards.
• Communicate clearly regarding repair timelines and access requirements for maintenance requests.
• Respond to maintenance requests within agreed service level timeframes.

The requirements

• NVQ Level in Maintenance Operations, plumbing, electrics, joinery/carpentry, painting and decorating or similar qualification would be an advantage.

• Experience of managing third-party contractors
• Experience in working with complex mechanical, electrical and plumbing systems
• Experience in completing planned preventative maintenance for hard and soft services
• Experience of working in a complex, multi-stakeholder environment
• Experience in a similar field e.g. school, university or charity.

• Excellent communication and customer care skills, with the confidence to liaise with internal and external stakeholders at all levels.
• Ability to explain technical issues to non-technical personnel.
• Ability to manage time and tasks effectively and meet targets.
• Capable of working independently and collaboratively as part of a wider team.
• Self-motivated, action-focused and with a proactive approach.
• Ability to always maintain a professional appearance and approach.
• Ability to follow organisational procedures, external regulations and legislation
• Ability to understand and apply technical information from manuals and other sources
• Ability to lift and carry

• Knowledge and understanding of statutory legislation (Pressure Systems Safety Regs, HSG 274 Parts 1, 2, 3, 17th Edition Electrical Regs, LOLER, Working at Height Regs, etc.)
• Thorough understanding of building systems (HVAC, electrical, plumbing, fire safety).
• Working knowledge of a CAFM system.
• A good working knowledge of Microsoft Word, Project, Excel and PowerPoint.
• Awareness of sustainability and energy efficiency practices

• Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust and respect.
• Respectful of diversity; sensitive towards others; open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age
• Committed to acting ethically and upholding safeguarding standards towards all staff, volunteers, and beneficiaries of the organisation.

• Communicates clearly and concisely with a broad range of stakeholders; expresses complex ideas in simple terms; listens to the views of others and adapts communication style to the audience.
• Builds, maintains and deepens constructive and effective relationships with stakeholders, changes approach to achieve desired results if required.
• Has a customer focused approach, is flexible and always puts the good of others at the centre of decision making; optimises the culture of volunteerism and respect for others and is dedicated to AKF’s purpose and fulfilling the mission.
• Is a supportive and proactive team player who encourages knowledge sharing and team learning.
• Inspires self and others to greater performance, professional standards and results; likes to get things done; accepts new challenges and opportunities to enable self-reliance and achievement of full potential; gives and receives timely balanced feedback.
• Acknowledges creativity; adapts established methods for new uses; is focused on improving systems and processes; open to change; analyses, synthesises and challenges conventional thinking.
• Enterprising attitude that is quick to search out alternative solutions to problems; participates in networks of problem solving and organisational learning.
• Drives commitment to delivering high quality results with cost-effective use of resources; sets appropriate deliverables and uses innovative working methods to develop capacity, capability and a sustainable environment; has a clear vision of outcome and communicates this to inspire resources.

About the Agency

• Sector: Social Development
• Salary: Salary and package to attract the best candidate