Facility Operations Manager

KEY SKILLS AND RESPONSIBILITIES

• Customer service mindset with very strong communication and people skills, serving as the primary client‐level liaison for addressing operational, contractual, and financial matters.
• Impeccable attention to detail and the ability to prepare and deliver accurate monthly operational and financial reports.
• Responsible for developing, managing, and tracking operating budgets and financial forecasts, ensuring performance aligns with contractual and organizational financial objectives.
• Able to delegate tasks, meet deadlines, and maintain accountability across the team.
• Be comfortable taking off-hour calls and when necessary, responding to emergencies.
• Serve as a role model, mentor, and trusted resource to staff and stakeholders.
• Strong ability to comprehend complex contract terms and performance requirements, and to work collaboratively with the customer to ensure alignment with contractual obligations and operational policies.
• Manage subcontractors and vendor relationships, including contract administration, performance monitoring, compliance, and cost control.
• KPI Management.
• Ensure the quality, accuracy, and completeness of data entered into the CMMS.
• Administer documentation related to extension requests, relief events, and repair justifications in accordance with contract requirements.
• Review, develop, and proactively implement operational procedures and best practices.
• Provide oversight of day‐to‐day operations as well as long‐term planning activities.
• Manage supervisors and staff, including hiring, promotions, recognition, performance improvement plans, and ongoing performance monitoring.
• Provide technical and managerial guidance to the operations team.
• Ability to read and interpret blueprints and as‐built drawings.

PREFERRED EXPERIENCE

• Bachelor's degree in business, engineering, construction management, or equivalent experience in a facilities management discipline with 10+ years of progressive responsibility.
• Minimum of 10 years of management and leadership experience with a reputable organization.
• BOMA and/or IFMA designation (RPA/CFM) preferred.
• Proficient with Windows‐based software including Excel, Word, PowerPoint, MS Project.
• Experience managing multi‐disciplinary teams and cross‐functional working groups.
• Proven experience leading customer and stakeholder meetings.
• Demonstrated ability to manage operations in compliance with technical and contractual requirements.
• Track record of developing a team culture focused on Customer Satisfaction and Continuous Improvement.
• Hands‐on experience managing preventive maintenance and repairs for MEP, fire alarm systems, security systems, and building automation systems.
• Experience with building systems including HVAC, electrical, plumbing, fire alarm, security cameras, access control, and related facility infrastructure.”
• Experience supporting mission‐critical or high‐availability facilities.
• Knowledge of OSHA codes, regulations, and safety compliance requirements.