Director, Account Management

About Fable 

Global enterprises work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was featured on the Forbes Accessibility 100 list in 2025, awarded Fast Company’s Most Innovative Companies in Design, and has received accolades from global entities like the World Summit Awards and the UN-endorsed Zero Project. 

About the role 

This is a high-impact role focused on growing and deepening Fable’s relationships within our existing customer base. As the  Director, Account Management, your job is to identify, create, and close expansion opportunities across customers, affiliates, and business units—while positioning Fable as a long-term strategic partner. 

This is not a passive account management role. It’s a growth role. 

You’ll work with some of our most important customers—partnering closely with Customer Success, Sales, and Product—to uncover new opportunities, navigate complex organizations, and drive meaningful business outcomes.  If you’re successful, you’ll become a trusted advisor across multiple stakeholders, owning expansion strategy and executing high-value, multi-threaded deals.  You’ll be selling into enterprise organizations—working with leaders across UX, Product, Digital, and Accessibility—helping them scale accessibility across teams, regions, and business lines. 

Responsibilities 

• Own and execute expansion and cross-sell strategy across existing accounts 

• Identify and develop opportunities across new business units, affiliates, and geographies 

• Run high-quality discovery conversations to uncover new use cases and growth opportunities 

• Partner closely with Customer Success to align on progress, adoption, and expansion timing 

• Build and maintain multi-threaded relationships across stakeholders and decision-makers 

• Develop compelling value-based business cases tied to customer outcomes and ROI 

• Navigate and lead complex, multi-stakeholder deal cycles for expansion opportunities 

• Accurately forecast and manage a pipeline of expansion revenue 

• Identify trends across accounts and bring insights back to Sales, Marketing, and Product teams 

Key qualifications and assets 

• 3+ years of experience in B2B SaaS account management sales with a focus on growth 

• Proven track record of expanding Enterprise accounts and exceeding revenue targets 

• Experience managing complex, multi-stakeholder enterprise environments 

• Strong foundation in value-based selling and discovery 

• Ability to build and navigate relationships across business units and functions 

• Experience using modern sales tools and leveraging data and insights to drive account strategy 

• Bonus: experience or interest in Accessibility, UX, or Digital Experience 

Our values 

To lead, listen first 
You amplify voices that are less often heard and create space for those voices to grow. The quality of an idea doesn't correlate with the loudness of someone's voice. 

The brain is a muscle 
If you're going to do something, you will do it well. Practice often and rest when needed. Give your mind what it needs to thrive. 

Unlearn to learn 
What did we learn growing up, and what do we need to unlearn? It's essential to understanding our personal bias and position so that we can grow. 

What’s in it for you? 
At Fable, you’ll join a collaborative and mission-driven environment where you’ll work with people who care deeply about building a more inclusive digital world. We offer benefits such as stock options, career growth opportunities, professional development support, health and dental coverage, and more. 

Accessibility accommodations 

Fable is an inclusive workplace. If you are facing any accessibility requirements or concerns regarding the hiring process or employment with us, please fill out this form or email us at jobs@makeitfable.com and include the subject line “Accessibility accommodation for QA Automation Engineer job application.” 

Pay range 

$250,000 – $300,000  On-target earnings, the salary band is designed to reflect the range of skills and experience needed for the position and is subject to change. The final salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support part of the recruitment and selection process. However, all hiring decisions are made by our hiring managers.