IT Engineer

The IT Engineer plays a critical role in ensuring the stability, security, and scalability of the organization’s global IT environment. This position sits at the intersection of end-user support and enterprise infrastructure, providing hands-on technical expertise across Microsoft 365, cloud platforms, and core systems while delivering a seamless experience for both onsite and remote employees.

In addition to day-to-day support and troubleshooting, the IT Engineer partners cross-functionally on projects, contributes to continuous improvement initiatives, and helps elevate team capability through documentation and knowledge sharing. This is a highly collaborative, hands-on role suited for someone who thrives in a dynamic environment, takes ownership of challenges, and is motivated to enhance both systems and user experience at scale.

Responsibilities

• Covering the IT support queue, working from a service desk to assist our internal user base with any IT issues. Onsite & remote users 
• Managing the various M365 admin centres Sharepoint/Intune/OneDrive/Exchange 
• Supporting/Maintaining the various collaboration tools in meeting rooms, Logitech Tap, polystudios 
• Responsible for the monitoring/maintenance/security of all endpoints 
• Test and apply new software/maintenance patches 
• Experience supporting a large enterprise in a fast paced environment 
• Install, configure, test and maintain operating systems, application software and system management tools 
• Extensive knowledge of Windows OS’s & MAC Os’s 
• Good understanding of Windows & Linux operating systems – experience with supporting and troubleshooting stability and performance issues 
• Administer and support global active directory domain including but not limited to DHCP, DNS, Group Policy, Sites & Services 
• Responsible for the management, monitoring, maintenance and provisioning of infrastructure services 
• Respond to internal/external customer support requests  
• Ownership of issues, collaboration with other teams 
• Support the success and development of others in the team 
• IT security best practice  
• Providing technical support remotely to our global offices 
• Using a help desk system for incident management and escalation 
• Troubleshoot system and application issues and provide feedback 
• Proactively document all works into knowledge base 
• To spot and report where improvements can be made 
• Assisting with projects of all sizes including technology infrastructure and software projects 
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure 

Pursuant to Chicago's Pay Transparency Laws, the base pay range for this position is $80,000-$90,000 per year; base pay offered may vary depending on job-related knowledge, skills, and experience.

• Windows / MAC OS – troubleshooting end user problems 

• Intune management 

• Strong working knowledge of the Microsoft 365 office productivity suite, the M365 Exchange Admin Center + Office 365 apps, Azure EntraID and SSO, M365 Collaboration tools including Teams and Teams Calling Virtualization technologies 

• Troubleshooting remote and onsite user issues across multiple different endpoint types and OSs  

• In-depth understanding of Active Directory 

• Windows Server  

• Experience with Linux & Windows Servers 

• Experience with cloud technologies, especially AWS, EC2, WorkSpaces   

• Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues 

• Zabbix Monitoring 

• Scripting Bash/PowerShell 

• Proven knowledge and troubleshooting skills 

• Experience working in a BAU/Project team 

Personal skills 

• Excellent communication skills 

• Ownership of issues through to completion 

• Developing positive working relationships with a wide range of internal colleagues 

• Prioritising work to meet demands of role  

• Must be a good team player and flexible 

• Self-motivation and drive - confidence to work on own initiative and with limited supervision  

• Team oriented, works well with local and global team 

• Recognizes when a sense of urgency is needed and responds accordingly 

• Appreciate challenges and can make thoughtful contributions to an evolving support process, has a strong desire for self-improvement, and learning 

• Is comfortable, flexible, versatile, and curious when it comes to pitching in on diverse tasks and projects 

• Strong problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. Ability to use tools and/or the internet to find solutions. 

• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations 

• The ability to follow policies and procedures of the support desk 

• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner 

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation